- Verint Systems, Inc. (Boston, MA)
- …responding to RFPs and working with Government contract agreements + Knowledge of CCaaS, Contact Center , Workforce Management , and /or CRM/ERP software ... mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the… more
- Meta (Boston, MA)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling. **Public Compensation:** $173,460/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Hilton (Boston, MA)
- …that is revolutionizing human hospitality in a digital world\. As a Manager Product Management for Hilton's Contact Center technologies, you will bring your ... feedback tool including NLP and surveys, payroll timekeeping system, workforce management system, online FAQ support page...qualifications:** Five \(5\) years of work experience in product management in contact center technology,… more
- State of Massachusetts (Boston, MA)
- …The Department of Early Education and Care (EEC) is currently seeking a Bilingual Contact Center Service Representative who is fluent in Spanish. The Contact ... diverse characteristics and experiences of every member of its workforce . We encourage an authentic workplace where colleagues show...Commonwealth. At this time the prime responsibility of the Contact Center is to be the first… more
- Lincoln Financial Group (Boston, MA)
- …as a subject matter expert in forecasting methodologies, data analysis, and workforce management strategies for the contact center . You will play a ... trends, and actionable recommendations to optimize workforce management strategies. + Collaborate closely with contact ... management strategies. + Collaborate closely with contact center leadership to translate forecasted volumes… more
- Customs and Border Protection (Boston, MA)
- …communicating, reporting, coordinating, tracking, and verifying a wide range of workforce management processes, procedures, resources, problems, and needs. ... administrative and analytical duties required to develop and implement workforce management programs. Advising Port Directors, and...If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the… more
- Customs and Border Protection (Boston, MA)
- …communicating, reporting, coordinating, tracking, and verifying a wide range of workforce management processes, procedures, resources, problems, and needs. ... administrative and analytical duties required to develop and implement workforce management programs. Advising Port Directors, and...If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the… more
- State of Massachusetts (Boston, MA)
- …(these are a general summary and not all-inclusive):_* * Oversight, including the management , promotion, and expansion, of existing DDS workforce recruitment and ... The Department of Development Services (DDS) is seeking*a Workforce Development Program Manager*who will play a pivotal...and/or resetting your password, please call the Employee Service Center at ### for assistance. For questions regarding this… more
- State of Massachusetts (Lawrence, MA)
- …Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center . Our urban campus in Lawrence ... facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center . Both campuses are a short drive to Boston...committed to the recruitment and retention of a diverse workforce that reflects the communities we serve. With over… more
- Dana-Farber Cancer Institute (Boston, MA)
- …responsible for leading, monitoring and setting the operational priorities for the disease center scheduling teams. They will build and foster an environment that is ... The Senior Manager will collaborate with leaders in the Welcome Center , New Patient Coordination and Clinic Operations on Clinical Operations initiatives… more
- Harvard University (Cambridge, MA)
- …MA - Cambridge Business Title:Customer Service Center RepresentativeSub-Unit:Transportation Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :053Time ... keep current with policies and procedures of the services provided by the Campus Service Center . + Exceptional team player and ability to work with a wide variety of… more
- Sanofi Group (Cambridge, MA)
- **Job Title :** Global Head of Agile Center of Excellence_location France-EU countries-US_all genders This position can be based on the East Coast of the USA or in ... around the world. As Global Head of the Agile Center of Excellence (CoE) within Digital Organizational Capability &...the transformation process and be the main point of contact and business partner for business leaders. + Understands… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... the Senior Project Manager (SPM) will oversee all aspects of the project management processes for interim space changes, renovations, and new construction. They will… more
- State of Massachusetts (Danvers, MA)
- …full-time and part-time positions on multiple shifts servicing the Hogan Regional Center in Danvers/Hathorne for DDS.* The Department of Developmental Services (DDS) ... ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For… more
- State of Massachusetts (Danvers, MA)
- …and part-time positions on multiple shifts serving the Hogan Regional Center located in Danvers/Hathorne.* The Department of Developmental Services (DDS) seeks ... ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... ensure quality prevention and screening service delivery, tracking, data management , reporting, and contractual follow through. Actively participates in… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... is consistently learning how to better utilize EPIC (NeighborHealth's practice management software), comply with the various payor requirements and maintain a… more
- US Bank (Boston, MA)
- …The schedule will consist of two evening shifts and three day shifts. As a Call Center Customer Service Collector, you are the first point of Contact for our ... Plan **What is it like to be a Call Center Customer Service Collector** - https://www.youtube.com/embed/mDFks9QxNvA (https://www.youtube.com/embed/mDFks9QxNvA%22) **Basic Qualifications**… more
- Elevance Health (Boston, MA)
- **Human Center Design Director** **Location:** This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our ... PulsePoint locations. The **Human Center Design Director** will be responsible for building, managing,...is brought to life. * Leverage project and program management skills to execute and manage initiatives across the… more
- East Boston Neighborhood Health Center (East Boston, MA)
- …your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center ! Everywhere you turn, you can feel the immeasurable level of enthusiasm ... , projects and/or accounts and provide immediate feedback to management . + Utilize payor websites to research policies and...Accounts Leadership with various payors as part of the contact group responsible for updates and information required to… more