- Macy's (Chelsea, MA)
- …to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment. Maintain profit through effective ... staffing, weekend compliance, and controllable expenses Lead the in-store experience of the hiring process, including...Central partners on staffing and scheduling solutions to meet customer demand Maintain and balance staffing to meet targets… more
- DataRobot (Boston, MA)
- …and to acquire new logo business. This leader is responsible for driving customer retention , incremental revenue growth, and net-new sales by leveraging a ... AI-driven goals. + Performance monitoring and reporting: Track key metrics, including customer retention , expansion revenue, new business revenue, and pipeline… more
- Commonwealth Care Alliance (Boston, MA)
- …resolving escalated and complex issues with a focus on long-term satisfaction and retention . - Lead ongoing communication efforts, working closely with Provider ... compliance with CMS, state Medicaid agency, and NCQA standards. - Lead initiatives to streamline provider operations, reduce administrative burden, and improve… more
- Unity Technologies (Boston, MA)
- …roadmap creation, stakeholder alignment, and clear communication across Sales and Customer Success teams. + Design and deliver high-impact enablement programs using ... are sequenced and scalable across all partner-facing roles. + Lead communications, reporting, and enablement operations, including roadmap publication, training… more
- Banc of California (Boston, MA)
- …The VP, Client Manager is responsible for owning all aspects of client retention for an assigned group of borrowers, generating value for Banc of California ... experience. + Exit or remediate underperforming borrowers with minimal losses. + Lead the Portfolio Management collaboration effort with the Origination team prior… more
- Unity Technologies (Boston, MA)
- …product direction, and build programs that increase awareness, adoption, and long-term retention of the Unity Editor and Engine. We're looking for someone who's ... role is for you. **What you'll be doing** + Lead and coordinate go-to-market campaigns focused on new engine...+ Support the revenue organization with sales enablement and customer -facing materials about your product and initiatives. Building this… more
- Cleo (Boston, MA)
- …systems. + Collaborate with cross-functional teams (order management, finance, logistics, customer service) to ensure that integrated process flows align with ... operational goals. + Lead business process mapping and gap analysis to ensure...Representing a company with 4,000+ clients and a 99% retention rate + Accelerated title and salary growth potential… more
- Commonwealth Care Alliance (Boston, MA)
- …Partnerships., the Senior Provider Relations Account Manager will: + Lead provider servicing activities, including onboarding, orientation presentations, and ongoing ... issues as needed. + Own provider relationships to drive satisfaction, retention , and operational efficiency. + **Provider Education and Support:** + Facilitate… more
- Zoom (Boston, MA)
- …cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership ... to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team,… more
- Capital One (Boston, MA)
- …sales goals, and the overall customer lifecycle (Acquisition, Engagement, Retention ). + Evaluation & Selection: Lead the evaluation, selection, and ... Director, Marketing Technology Lead - Capital One Software (Remote) About Us...intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Oracle (Boston, MA)
- …opportunities, and develop strategies to ensure customer growth, satisfaction, and retention . + Lead and drive sales opportunities through strategic selling, ... business operations system, including Enterprise Resource Planning (ERP), Accounting, Customer Relationship Management (CRM), Professional Service Automation (PSA), and… more
- Kyndryl (Boston, MA)
- …responsible for developing and executing cutting-edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most ... ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic...to closing deals and beyond. Not only will you lead a number of Portfolio accounts, but you'll also… more
- Coinbase (Boston, MA)
- …CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support ... to transform the customer experience. We're hiring a Program Manager, Coinbase One,...a best-in-class offering and leverage CX to drive member retention and product adoption. *What You'll Do* * Own… more
- CVS Health (Wellesley, MA)
- …And we do it all with heart, each and every day. **Overview** The Lead Director of Performance Content & Customer Growth (Pharmacy Consumer Wellness Content) ... architect comprehensive content strategies while leveraging advanced analytics to optimize customer acquisition, engagement, and retention . _This role represents… more
- Outcomes4me (Boston, MA)
- Growth and Engagement Marketing Lead (DTC Channels) Location: Boston Company Overview Outcomes4Me is on a mission to democratize healthcare and improve outcomes by ... We are seeking a data-driven and hands-on Growth and Engagement Marketing Lead to drive and execute our direct-to-patient product marketing strategy. The Growth… more
- L. L. Bean, Inc. (Dedham, MA)
- …experience + Strong customer service skills and experience, with focus on customer retention , sales & service + Demonstrated capacity for collaborative work ... Legacy Place Retail store in Dedham, Massachusetts is looking for a Year-Round, Part-Time Lead Cashier to join their retail team. The successful Lead Cashier… more
- Expeditors (Peabody, MA)
- …to the transition of new business/ updates to existing business + Assist in retention calls and complete customer reviews with your regular customers to document ... a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global...at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program… more
- HealthFitness (Cambridge, MA)
- …CPR/AED and First Aid care. + Leverage outstanding interpersonal skills to drive member retention and deliver meaningful customer service in a heavy customer ... **About the role** Harvard Recreation, proudly managed by HealthFitness, is seeking a ** Lead Front Desk Attendant** to join the team on campus in **Cambridge,… more
