- Trinity Health (Ann Arbor, MI)
- …communication skills. + Demonstrate the ability to supervise others and cover regional call center manager during times of absence. **ESSENTIAL FUNCTIONS:** ... of communication for Trinity Health System's consumers and patients. Working in a call center environment, CCRs take inbound calls as well as initiate… more
- Molina Healthcare (Ann Arbor, MI)
- …procedural manuals. **KNOWLEDGE/SKILLS/ABILITIES** + Performs call monitoring and assessment of Call Center Associates for both inbound and outbound ... is responsible for supporting total quality methods, processes, and procedures for the Call Center division. This position will help preserve service excellence… more
- Trinity Health (Ann Arbor, MI)
- …Health System's consumers and patients. Working in a call center environment, Call Center Operators take inbound calls as well as initiate outbound ... onsite; there is no option to work remotely. A Call Center Operator may be the first...Bring any complaints, concerns, or other issues to the Manager . + Contribute to ongoing review and improvement of… more