- Ledbury, Inc (Richmond, VA)
- …departments to create an exceptional brand experience . The Role + Lead the Customer Experience team , using a customer -first mentality by developing ... Ledbury is looking for a driven self-starter to lead our Customer Experience and Operations Team . Your background in sales management has equipped you to… more
- Michaels (Richmond, VA)
- …the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate ... Store - RICHMOND-WHITE OAK, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Under Armour, Inc. (Richmond, VA)
- …**Purpose of Role** The Customer Service Quality Assurance (QA) Manager leads a centralized quality assurance team including 2-3 Quality ... Quality Assurance Manager - Customer Service **Quality Assurance Manager...areas across the business on opportunities to drive improved customer experience and efficiency, delivering on the… more
- Capital One (Richmond, VA)
- … team can simplify or automate manual processes, reduce risk, and improve customer experience + May develop project plans to execute process development ... Principal Process Manager - US Card Customer Resiliency...Customer Resiliency, you will be part of a team that drives ~$500MM in annual revenue for Capital… more
- Rocket Software (Richmond, VA)
- …for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team ... + Work with the Senior Manager of Customer Solutions Engineering Content Team to set...position + 5+ years Project Management, Consulting, or management experience ; customer facing experience is… more
- Capital One (Richmond, VA)
- …of a smart, talented team responsible for transforming the infrastructure and customer service experience for our customers. You will regularly integrate and ... Manager , Operations Servicing Strategy, Card Customer ...or supplier management * At least 3 years of experience designing customer and associates' experiences in… more
- Eliassen Group (Richmond, VA)
- …consideration for full time roles and positions on the extended team . ** Experience Requirements:** + Minimum 5-7 years of customer direct marketing ... ** Customer Lifecycle Marketing Campaign Manager ** **Anywhere**...familiarity with HTML best practices for optimal delivery and customer interaction, and experience with developing campaigns… more
- Iron Mountain (Richmond, VA)
- …Success Manager ** Iron Mountain is seeking a Digital Customer Success Manager to join our Professional Services team . The Professional Services team ... can optimize their activities using the product. The Digital Customer Success Manager role is responsible for...value/ROI/proposed outcomes **Qualifications:** + Minimum of 3-5 years of customer success experience , with a focus on… more
- EDB (Richmond, VA)
- …to drive adoption, growth, and retention to your accounts while ensuring a positive customer experience . Your passion as a professional CSM is being a champion ... the US- EST/CST Time Zone Preferred As EDB Principal Customer Success Manager (CSM), you will be...**What your impact will be:** + Deliver a world-class customer experience as a trusted advisor that… more
- Vontier (Richmond, VA)
- The primary responsibility for the Customer Service Account Manager (CSAM) is be the point of contact for his/her assigned accounts to ensure accurate order ... drive improvements to company processes . Actively engage sales team and customers to negotiate win-win resolution to challenges...Skill** . College degree-4 year required . 3-5 years Customer Service/ customer facing experience .… more
- Capital One (Richmond, VA)
- Sr. Business Manager - Customer Protection **Summary:** As a Senior Manager , Business Analysis at Capital One, you will apply your strategic and analytical ... skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies...insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts… more
- Verint Systems, Inc. (Richmond, VA)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a...feedback and recommendations from customers back to the product team . + Advocate customer needs/issues cross-departmentally. +… more
- Ryder System (Richmond, VA)
- …nature + Ability to work independently and as a member of a team **KNOWLEDGE** Project management experience (capable of handling multiple projects ... The Sr Mgr Cust Intel Data Insights oversees the customer data governance program and makes all every day...program and makes all every day decisions. The Sr Manager manages and facilitates Governance Council meetings, meets regularly… more
- Acosta Group (Richmond, VA)
- …resources (marketing, technology and administration). + Pro-actively share information and customer /principal information with other team members to build ... to support the use of Acosta communication systems. + Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and… more
- Lumen (Richmond, VA)
- …* Meet learning, development, and personal growth objectives to provide a superior customer experience . * Ability to maintain a positive outlook and lead ... top level escalation support for Leadership. * Support management team members when needed. * Anticipate and proactively address...development, and personal growth objectives to provide a superior customer experience . * Ability to maintain a… more
- Wolters Kluwer (Richmond, VA)
- … customer conflicts. * Strategic Thinking: Skill in developing and executing customer retention strategies. * Team Coordination: Ability to work closely with ... **Required Experience : 1+ years of training, and/or sales support or customer success experience , including:** * Generating, analyzing, and presenting … more
- Capital One (Richmond, VA)
- UX Design Lead, Manager level (Spend & Money Management Team ) The Spend & Money Management team is at the forefront of enriching our customers' digital and ... bank customers ensuring we expand its feature set and customer base. We're looking for a design lead who...working in a Product Design role Preferred Qualifications + Experience managing a cross-functional team + … more
- Public Storage (Richmond, VA)
- …**Earn $14.00 Per Hour** **Our Benefits** Total Rewards package available to our team : + We work Flexible and **Full-Time** Schedules between the hours of 9:30am ... at multiple locations; spending time both inside and outside + We assess customer storage needs and make suggestions, including selling packing and moving supplies +… more
- Capital One (Richmond, VA)
- Manager , Risk & Change Management | Retail Bank Governance ( Team Lead) **Job Description** Capital One, a Fortune 500 company and one of the nation's top 10 ... the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a… more
- Capital One (Richmond, VA)
- …processes and standards to mitigate risk to company and ensure optimal customer recovery + Supplement team strength by supporting event-related complex ... | Issues & Events Management | Platform Well Managed Team (Hybrid) The Platforms Well Managed team ... + 5+ years of direct people management + Experience as a Risk Event and Issue Manager… more