- GovCIO (Richmond, VA)
- …Shift** Mon-Fri, 9:00 AM-5:30 PM Shift 1 **WHAT YOU'LL BE DOING** As a Tier 1 , you will have a strong passion for technology, particularly iOS and Android ... their own. + Answer incoming customer calls into the Tier 1 Help Desk + Create, update,...Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- The Tier 2 Technical Support Operations Analyst will.... + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform....ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …appropriate Tier III resources for cloud computing orcloud-based telephony support . + Maintains excellent verbal communication skills with the ability to ... Provides ongoing technical support and maintenance of production and development systems...particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services… more
- TekSynap (Richmond, VA)
- …QUALIFICATIONS** **Clearance:** + Must possess IT -III Non-Sensitive security clearance or Tier 1 (T1) at time of proposal submission. **Certifications:** + ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Provide comprehensive project management support to an Information Technology ( IT ) organization… more
- Truist (Richmond, VA)
- …are not mentioned below. Specific activities may change from time to time. 1 . Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2. Collaborate ... description:** As part of the Copilot and Viva Operational Support team, you will provide day-to-day support ...enable individuals with disabilities to perform the essential functions. 1 . Bachelor's degree in a business or IT… more
- Cayuse Holdings (Richmond, VA)
- …computer, and peripheral incidents. + Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in ... The Senior Computer User Support Specialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650… more
- GovCIO (Richmond, VA)
- …Responsible for all facets of engineering and administering the mid- tier . This includes architecting infrastructure, installing, and configuring Application and ... in the scheduling of deployment activity as well as new installations of mid- tier infrastructure. Responsible for developing security standards in the mid- tier … more
- Pacific Northwest National Laboratory (Richmond, VA)
- …within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are ... leadership team and dedicated budget. Our directorates related to Mission Support & Operations include Office of General Counsel, Business Services, Communications… more
- Oracle (Richmond, VA)
- …you will be joining a community of like-minded architects who are very keen to support and help each other. **What you'll do** Contribute to or lead virtual teams ... high degree of comfort speaking across all levels of management (eg IT management, Architects, administrators and executives) + strong collaboration skills and the… more
- Oracle (Richmond, VA)
- …triaging complex customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis ... to knowledge sharing and process improvements to enhance the efficiency of the support function** Being hands-on is a critical requirement for this role. *… more
- Cayuse Holdings (Richmond, VA)
- …to associated DR plans in Archer + Log test results within Archer + Provide support and information to IT PMO for existing recovery objectives to be included ... of disruptions. This position demands collaboration with key stakeholders across IT Project Management Offices (PMOs), Project Managers (PMs), Subject Matter Experts… more
- Xerox (Richmond, VA)
- …to detail. + Entrepreneurial spirit. + Ability to maintain a good network with Tier 1 Manufacturers. \#LI-DH1 \#LI-REMOTE Xerox is an Equal Opportunity Employer ... section visibility Country United States Department IT_SERVICES_(SALES) Date Tuesday, April 1 , 2025 Working time Full-time Ref# 20036558 Job Level Individual… more
- GovCIO (Richmond, VA)
- …hiring for Senior Engineer with DevSecOps experience to provide development, support , architecture, and leadership for a government application being moved into ... software topologies), Run technical workshops and advise customers on architectural and strategic IT decisions * Ensure that a quality solution is delivered in a… more
- Oracle (Richmond, VA)
- …to Partner/Customer in relation to their implementation. **Qualifications** + Previous experience with Tier 1 Consulting or IT Companies preferred. + ... as the expert for formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction.… more
- Oracle (Richmond, VA)
- …of combined higher education and relevant work experience, including: + At least 1 year in healthcare IT consulting, project management, learning facilitation, ... SECURITY CLEARANCE.** As a Federal Learning Consultant, you will support the training delivery and go-live support ...federal environments + US Citizenship and ability to obtain/maintain Tier 3 Public Trust clearance (required due to contract)… more
- Oracle (Richmond, VA)
- …Execution** + Define launch strategy and asset BOM for every product release, including launch Tier designation ( 1 , 2, or 3). + Own GTM planning an execution for ... and applications in a business context. **Responsibilities** Key Responsibilities ** 1 . Messaging, Positioning & Persona Development** + Create clear, differentiated… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and problem resolution, as well as managing access controls, and user permissions. + Tier 1 support of ServiceNow Platform Incidents, identifying issues and ... to provide insights into platform usage, license allocations, and performance. + Support data driven decision making . **Minimum Qualifications** + Bachelor's Degree… more
- Coinbase (Richmond, VA)
- …Serve as the first point of contact for clients on all operational issues, providing responsive Tier 1 support and owning the full lifecycle of an issue from ... (B2B) and token recipients (B2C), your role goes beyond traditional support . You will conduct in-depth investigations into on-chain and platform-level issues,… more
- Oracle (Richmond, VA)
- …to optimize daily activities + Deploy, setup, and maintain testing environments + Provide Tier III and/or other support per service requests + Advise, deploy, ... **Job Description** This role is responsible for the design, implementation, support and maintenance of Oracle Health's Microsoft Active Directory infrastructure,… more