- ThermoFisher Scientific (Grand Island, NY)
- …What will you do? **Escalation Management:** + Act as the main point of contact for global instrument critical issues within the Global Service Support (GSS) team. + ... Liaise with internal departments, such as engineering, sales, and customer support, to ensure effective resolution of customer and partner concerns. + Ensure quick and efficient resolution of issues to maintain high customer satisfaction. **Process… more
- M&T Bank (Getzville, NY)
- …+ Prescreen and document escalated customer complaint cases appropriately in Service Manager . + Perform daily, weekly, monthly, and annual case reporting and audits. ... + Participate in developing system/process enhancement plans. + Evaluate systems and document functional processes. + Delegate all escalated customer complaint cases to analysts on a rotation. + Effectively investigate and resolve customer correspondences… more
- Mandarich Law Group LLP (Buffalo, NY)
- Collection Manager Department: Collections Location: Buffalo, NY START YOUR APPLICATION ... OH, GA and FL. We are seeking an Collection Manager with three to five years collections experience for...collection staff 15+ + Assist collection staff with negotiations, escalations + Train and development; providing coaching and feedback… more
- Eaton Corporation (Orchard Park, NY)
- Eaton's Aerospace Mission Systems Division is currently seeking a Plant Manager to join the team. This person will report directly to the Director of Operations. The ... to four major Integrated Product Teams (IPTs). This Plant Manager will drive operational strategy and own all of...* Foster a Quality culture of early detection and escalations across the site to reduce cost, drive efficiency… more
- US Foods (Buffalo, NY)
- …financial management and resourcing (varies by team) * Anticipate, mitigate and chaperone escalations * Other duties as assigned by manager **SUPERVISION:** * ... While the Product Owner will not have formal people management / reporting responsibilities, they are responsible for leading their Product team in delivering against sprint goals **RELATIONSHIPS** * Internal: Business Stakeholders and End Users, IT… more
- US Foods (Buffalo, NY)
- …financial management and resourcing (varies by team) * Anticipate, mitigate and chaperone escalations * Other duties as assigned by manager **SUPERVISION:** * ... While the Product Owner will not have formal people management / reporting responsibilities, they are responsible for leading their Product team in delivering against sprint goals **RELATIONSHIPS** * Internal: Business Stakeholders and End Users, IT… more
- CRST The Transportation Solution, Inc. (Amherst, NY)
- …for clients and customers within the defined geographic region, including escalations , installation questions, or emergency requests + Primary contact in ... accountability to cost and quality performance within the geographic region + Lead in service company assignments + Regular presence at dock load outs, present for store load outs as available + Perform other duties as assigned **Preferred Skills:** +… more
- Citigroup (Getzville, NY)
- …best in class customer service. Analyst will be expected to handle escalations for settlement issues, demonstrate strong break/fail resolution skills to maintain or ... challenge processes, and seek out answers independently + Work closely with manager to execute strategic initiatives + Demonstrate leadership by training, mentoring,… more
- M&T Bank (Buffalo, NY)
- …function of oversight. + Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance ... with M&T's Risk Appetite. + Availability for on-call CSOC escalations + Complete other related duties as assigned. **Scope...include analysis of trends, gaps, or areas of improvement. ** Manager Responsibilities:** Typically leads a team of 3-7 FTE… more
- M&T Bank (Buffalo, NY)
- …projects, and provide analytical and operational support under guidance of a manager or more senior analyst. **Banking Controls Overview:** Banking Controls provides ... area of Banking Services. + Assist with technical troubleshooting and escalations , coordinating with business partners, vendors and technology to address issues… more
- M&T Bank (Buffalo, NY)
- …projects, and provide analytical and operational support under guidance of a manager or more senior analyst. **Commercial Lending Operations Overview:** The Banking ... area of Banking Services. + Assist with technical troubleshooting and escalations , coordinating with business partners, vendors and technology to address issues… more
- M&T Bank (Buffalo, NY)
- …partners. **Primary Responsibilities:** + Respond to and resolve Service Desk escalations based on outcome of previous incidents. + Create/document procedures for ... + Prior experience communicating technical information within a team and to immediate manager + Strong customer focus, including ability to manage customer needs and… more
- M&T Bank (Buffalo, NY)
- …partners. **Primary Responsibilities:** + Respond to and resolve to help desk escalations based on outcome of previous incidents. + Create trending information of ... Prior experience communicating technical information within a team and to immediate manager Strong customer focus, including ability to manage customer needs and… more
- M&T Bank (Amherst, NY)
- …and provide analytical and operational support under guidance of a manager or more senior analyst. **Institutional Services Wealth Management (ISWM) Overview:** ... area of Banking Services. + Assist with technical troubleshooting and escalations , coordinating with business partners, vendors and technology to address issues… more