- MetLife (Cary, NC)
- …once a month for meetings Principal Responsibilities: * Research claims and service complaints using multiple applications and systems. * Partner with the Claims and ... Service Organizations to bring the complaint to resolution. * Communicate with the complainant, various Departments of Insurance, and internal customers as needed. * Update claim applications with complaint status and resolution. Success in this role requires:… more
- MetLife (Cary, NC)
- …Fraud Waste and Abuse resources as needed and addresses/resolves escalated customer complaints in a timely and thorough manner. Identifies and refers appropriate ... matters to our appeals, complaint, or litigation support areas. * Serves as an extended leadership team member, participates in new hire onboarding including… more