- Curtiss-Wright Corporation (Brecksville, OH)
- …schedules problems. Escalates problems (when required) to the appropriately experienced technician . (25%) + Accesses software updates, drivers, knowledge bases, and ... frequently asked questions resources on the Internet to aid in problem resolution.Applies diagnostic utilities to aid in troubleshooting. Performs post-resolution follow-ups to help requests. (20%) + Develops help sheets and frequently asked questions lists… more