- Cardinal Health (Des Moines, IA)
- …the day to address customer concerns. + Consults with the Supervisor and leverages Agent Support Line to resolve our customers' concerns, aiming at a first-call ... the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time...offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision… more
- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance ... information; child care; Exceptional Family Member Programs (EFMPs); deployment support ; disability information; elder care; educational services for adults,… more
- Oracle (Des Moines, IA)
- …Data Strategy & Acquisition: Drive the creation and curation of high-quality, representative datasets required for training and validating agent models, ... Collaborate on release planning, documentation, and internal enablement to support the smooth launch of new agent ...to support the smooth launch of new agent capabilities. + Compliance & Risk Awareness: Ensure that… more
- ASM Research, An Accenture Federal Services Company (Des Moines, IA)
- …call quality metrics data to generate and maintain volume forecasts to support management with scheduling and staffing needs. + Participates in brainstorming ... sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in implementation of… more
- Iowa Department of Administrative Services (Des Moines, IA)
- …efforts to market the on-line computer services. When not providing customer service support , assist with processing of paper documents such as Power of Attorney, ... to be scanned and processed. Essential Skills + Review and analyze employer/ agent provided information to make a determination on employer accounts. + Communicate… more
- Fresenius Medical Center (Des Moines, IA)
- …patient care training, as determined by state specific guidelines and regulations, to support the delivery of quality patient care as per the standards set forth ... programs under the supervision of a nurse. + Provides developmental support to applicable clinical and facility staff. **Education/Communication:** + Partners with… more