- General Dynamics Information Technology (Washington, DC)
- …tomorrow is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support… more
- Chenega Corporation (Arlington, VA)
- …and reporting of all support requests. + Provide technical guidance and support to the Help Desk team , escalating complex issues as needed. + Proactively ... Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service ...long-term solutions. + Foster a customer-centric culture within the Help Desk team , emphasizing professionalism,… more
- General Dynamics Information Technology (Arlington, VA)
- …requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP DESK ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- National Gallery of Art (Washington, DC)
- …partners. Leads Help Desk Operations: Oversees and manages the help desk team that supports Oracle Financials users, ensuring high-quality, ... Summary The Help Desk Manager is responsible for...of operations and maintenance (O&M) using the National Gallery's Service Now helpdesk ticketing system to ensure the timely… more
- General Dynamics Information Technology (Washington, DC)
- …be a meaningful part of improving how agencies operate. Our work depends on a Technical Help Desk Professional joining our team to support the Department of ... through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program… more
- CACI International (Forest Heights, MD)
- …Travel: Local * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join our Team in National Harbor, MD. This position under general ... Tier 1 Help Desk Specialist Job Category: Information...Service Level Agreements (SLAs). Documents resolutions and updates self- help and staff knowledge bases. Works with management and… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... people are our differentiator. As a Service Desk Deputy Program Manager you will help ...tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team… more
- TekSynap (Washington, DC)
- …Customer Relation Management (CRM) team , and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...sessions **Overview** We are seeking a Help Desk Manager to join our team ! TekSynap… more
- General Dynamics Information Technology (Arlington, VA)
- …Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service ,Phone ... turn into opportunity. And our work depends on a Service Desk Specialist joining our team...Desk **Required Technical Skills** : IT experience supporting Help / Service Desk **Certifications**… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... Tier 1 Help Desk Analyst Arlington, VA ....(MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by… more
- CACI International (Fort Meade, MD)
- …None Type of Travel: None * * * CACI is seeking a Tier 1/2 Help Desk Specialist to join our team in Fort Meade, MD. This position, under general supervision, ... Help Desk Technician Job Category: Information...and incident management for support. + Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls… more
- COMSO, Inc (Fort Meade, MD)
- …first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 2 (PIPELINE) - TS/SCI...Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 2 (Pipeline)to join our Team **SECURITY… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team . If you are seeking a unique, ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate and resolve...Analyst will thrive as an integral part of a team whose efforts support company objectives. This position may… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology...* Comprehensive health and wellness packages * Internal mobility team dedicated to helping you own your career *… more
- NuAxis Innovations (Washington, DC)
- **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... are currently seeking a talented and motivated **Tier II Service Desk Specialist** for a Full-Time position....later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage activities to ... direct issues to proper CSvD Service Group (Infrastructure Team , Tier-2 Team...standard operating procedures. + Provide courteous, professional, quality customer service via the Help Desk .… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for aJunior IT Help Desk Agentto join a leading Company located inLaurel, MD. Pay Rate: $28.00 - $32.00 per hour **US ... Onsite in Laurel, MD** We are seeking an IT Help Desk Agent to help ...+ Provide support for account administration requests via the Service Desk ticketing tool, phone, email, live… more
- Trace Systems Inc (Washington, DC)
- Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities: Requisition Type: Pipeline Join our dynamic ... Trace Systems as we seek a talented and cleared Help Desk Specialist to play a pivotal...of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking Help Desk Technicians. DSI is a growing small business dedicated to providing superior automation ... skills, lifelong learning habits, and effective presentation skills to help team members and clients understand issues,...Active TS/SCI with polygraph + Proven experience as a help desk technicianor other customer support role.… more