- General Dynamics Information Technology (Annapolis Junction, MD)
- …tomorrow is smarter. HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT * Supervises help desk operations at the shift or small help desk level. ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Satisfaction,Customer Service,Technical Support… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Technical Support,Troubleshooting **Certifications:** ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Technical Support,Troubleshooting **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Arlington, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk Operations,IT ... turn into opportunity. And our work depends on a Help Desk Specialist joining our team to...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- TekSynap (Washington, DC)
- …+ **24/7 Availability:** Remainsavailable for after-hours support or emergencies and coordinates shift schedules to ensure help desk coverage. **REQUIRED ... solid understanding of IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. + **Leadership and Communication… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... Service Desk Agent (Third Shift ) EOE Statement...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...desk is 24/7/365,** **one/two rotational weekends and occasional shift work required.** **GDIT IS YOUR PLACE:** + Flexible… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support,Microsoft ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT....Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... Lead , mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high...level:(Low, Medium, High) + Work schedule: Schedule is day shift Monday - Friday. May be requested to workeveningsand… more
- General Dynamics Information Technology (Falls Church, VA)
- …Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication, Help Desk Administration, ... Help Desk Operations,IT Service Desk ,Teamwork **Certifications:** CompTIA Security+ CE Certification - CompTIA, ITIL...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- Diageo (Lincolnia, VA)
- …safety, quality and leading multiple priorities across the warehouses on a shift . This role leads +10 Processing and Warehouse Team Members (Shipping/Receiving ... Desk Leads and Forklift Drivers). Outputs . Zero LTA's...curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- SAIC (Washington, DC)
- …and general troubleshooting and problem resolution. + Escalation point for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians ... including workload and performance. + The lead will be expected to manage schedules and coverage...junior, mid, and senior level techs, provide expertise to help solve difficult problems + Manage schedules for team… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to...identified gaps in performance and promote best practices. + Lead continuous improvement initiatives to enhance the quality and… more
- ManTech (Washington, DC)
- …Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that ... seeking a motivated, career and customer-oriented **Network/** **Infrastructure Analyst Lead ** to join our team in Washington, DC You...certificate. + Work closely with the SOC and Service Desk to provide incident and problem management for the… more
- TekSynap (Washington, DC)
- …Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- Northrop Grumman (Falls Church, VA)
- … lead will administer the CMMS tools at the enterprise level, coordinating help desk , access, and standardization of CMMS policies and information. They will ... May Consider Full Time Teleworking for this position + ** Shift :** 1st Shift (United States of America)...administrator for CMMS enterprise tool capabilities, they will coordinate help desk and access queries in conjunction… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... in the Senate's DC offices and local offices nationwide. + Team Coordination: Lead a team of installation technicians and contractors, providing clear direction and… more