- Vaco (Washington, DC)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for ... inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- PenFed Credit Union (Annapolis, MD)
- …class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and ... make every effort to follow our mission and help our members "do better." Joining PenFed is more...PenFed Credit Union (PenFed), is hiring a Real Estate Agent Services Administrator to work onsite at our Annapolis,… more
- General Dynamics Information Technology (Falls Church, VA)
- …None **Job Family:** Help Desk **Skills:** Communication, Help Desk Administration, Help Desk Operations, IT Service Desk ,Teamwork ... IT Service Management (ITSM) model. **HOW A SERVICE DESK AGENT WILL MAKE AN IMPACT:** +...Service Desk + **Required Technical Skills** : IT experience supporting Help / Service … more
- Steampunk (Mclean, VA)
- **Overview** Steampunk is seeking a Senior IT Engineer to work with the Chief Information Officer (CIO) Team to support and manage internal IT infrastructure and ... be responsible for performing Tier II/Tier III troubleshooting for the Steampunk Support Desk . In addition, you will work with stakeholders to lead and implement… more