- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... 10% Type of Travel: Local * * * CACI is seeking a ITSM Lead to join our service desk team. The ITSM Lead will be responsible for Tier 1 services across… more
- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... Type of Travel: Local * * * **The Opportunity:** CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM )… more
- ICF (Reston, VA)
- …Group is growing, and we are looking for a talented, highly motivated Lead ServiceNow developer to join our ICF's Digital Modernization Division. You will be ... solutions for our clients. In this role, you will lead the design, configuration, customization, and implementation of ServiceNow...years of experience implementing ServiceNow solutions in Portal, CSM, ITSM , HRSD and/or WSD + 3 or more years… more
- KPMG (Washington, DC)
- **Business Title:** Manager, ServiceNow - ITSM **Requisition Number:** 119941 - 21 **Function:** Advisory **Area of Interest:** **State:** DC **City:** Washington ... development team to ensure compliance with those standards + Lead on-shore and off-shore teams to complete agile-based deliverables...directly managing the ServiceNow platform with an extensive focus ITSM , ITOM and IRM + Bachelors degree from an… more
- EM Key Solutions, Inc. (Washington, DC)
- …the T&E Team supporting the T&E PSB + Set the IT Service Management ( ITSM ) Practice strategy, lead tactical execution, and contribute as a thought leader ... and DevSecOps concepts + Experience defining and executing an IT Service Management ( ITSM ) program Clearance: A Public Trust or higher federal security clearance is… more
- Chenega Corporation (Springfield, VA)
- **Req ID:** 33814 **Summary** **IT Service Management Requirements Lead ** **Springfield, VA** Are you ready to enhance your skills and build your career in a rapidly ... working in the Federal marketplace. The **IT Service Management Requirements Lead ** oversees a small team to manage requirement gathering, process refinement,… more
- SAIC (Washington, DC)
- **Description** The Customer Experience Lead functions as the pivotal Voice of the Customer, with the primary mission of guaranteeing a superlative and consistently ... facets of the Performance Work Statement (PWS). In this dynamic role, the lead will diligently oversee the adherence to Service Level Agreements (SLAs), meticulously… more
- Humana (Washington, DC)
- …then this is the role for you. We are seeking a dynamic and experienced Lead Product Manager to lead our self-service and support product line encompassing both ... The selected candidate will collaborate closely with IT Service Management ( ITSM ) practices, ServiceNow product owners, Customer Experience Center Platform team… more
- Humana (Washington, DC)
- …within the ITSM team, promoting innovation and service excellence. + Build, lead , and mentor a high-performing ITSM team, fostering a collaborative and ... CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's strategic shift to the public cloud. You… more
- General Dynamics Information Technology (Fairfax, VA)
- …Enterprise IT Architecture,Enterprise Systems Engineering,Information Technology (IT) Solutions, ITSM ,Solution Architecture **Experience:** 15 + years of related ... **Job Description:** Transform technology into opportunity as an Enterprise Solutions Architect Lead with GDIT. A career as an Enterprise Solutions Architect Lead… more
- Leidos (Washington, DC)
- …Management, Integration and Transport' (SMIT) Contract for a Transport Field Network Lead position. This is an exciting opportunity to use your experience helping ... Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are highly motivated… more
- Nightwing (Sterling, VA)
- …getting them to see the value of their ServiceNow investment. Responsibilities include: * Lead & collaborate with customers in their efforts to take advantage of the ... ServiceNow platform to improve their ITSM and ITIL processes * Be a key member...overall engagement team focused on delivering customer outcomes * Lead customer design workshops * Guiding customers in defining… more
- Deloitte (Rosslyn, VA)
- …practices and a general understanding of the popular ServiceNow modules like SPM/ ITSM /CSM and Service Portal. The team Deloitte's Government and Public Services ... + 4+ years of ServiceNow Developer or Back End experience. + 4+ years of experience SPM/ ITSM /CSM and Service Portal modules. + Ability to be on site 100% of the time… more
- SHI (Washington, DC)
- …processes. TheManager of ServiceNow Development & Technical Architectwill be a technical lead and member of an overall engagement project team focused on delivering ... the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM , ITOM, ITBM modules and the development of the..._Include, but are not limited to:_ + Manage and lead a team of ServiceNow consultants, developers and specialists.… more
- ServiceNow, Inc. (Fort Meade, MD)
- …of a customer engagement team - consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices - all with the goal of ... expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on...in their efforts to improve their IT processes. + Lead customer design workshops focused on ServiceNow Platform and… more
- ManTech (Mclean, VA)
- **ManTech** is seeking a motivated, career and customer-oriented **Location Support Center (LSC) Lead ** to lead a team of IT support professionals responsible ... join our team in **Chantilly, Va** .. As LSC Lead , you will be a working lead ...certification + IAM III certification + Experience with ServiceNow ITSM & ITBM + Prior experience managing projects from… more
- Deloitte (Washington, DC)
- …technology who wants to work in a collaborative environment? As an experienced SAP BRIM Lead you will have the ability to share new ideas and collaborate on projects ... long-term, onsite client service delivery. Work you'll do/Responsibilities This is a lead role that will be supporting our external client's subscription business.… more
- NuAxis Innovations (Washington, DC)
- **Desktop Support Team Lead ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated **Desktop Support Team Lead ** for a Full-Time position. **Job Summary:** **Essential Functions:** + Some of… more
- SAIC (Reston, VA)
- …on programs of national importance. We are seeking a highly motivated Service Desk Lead to join our National Intelligence Program leading the Service Desk team as ... 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk who...+ 5+ years' experience in Service Delivery Management and ITSM + 8+ years' experience managing Service Desk teams… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that...experience with Automatic Call Distribution (ACD) system and ServiceNow ITSM ticketing system + Must be able to communicate… more