- Capital One (Richmond, VA)
- Sr. Associate , Process Management - Customer Identity Management Team (Hybrid) As a Sr. Associate , Process Manager on the Customer Identity Management ... talented team engaged in our Operational Excellence journey for the Customer Identity landscape which includes control testing, risk governance, process… more
- Ensono (Richmond, VA)
- …teams. + Research reported issues to determine cause and best circumvention and/or resolution , enlisting resources from other teams and customer , as required to ... Associate Mainframe System Programmer-TSSRemote - United StatesJR010571 The...resolution and verify results. + Communicate to both customer and management the status of issues at intervals… more
- Capital One (Richmond, VA)
- …hours. + Update support tickets promptly, ensuring clear communication of the status and resolution of customer inquiries to uphold high standards of service. + ... Production Support, Principal Associate - Capital One Software - (Remote) Ever...Software - (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology… more
- Capital One (Richmond, VA)
- Product Manager, Associate Experience, Workforce Enablement, Senior Manager Capital One is a high-tech company, a scientific laboratory, and a nationally recognized ... for our customers. As a Product Manager on the Associate Experience product team you will embark on the...One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers… more
- ChenMed (Richmond, VA)
- …Grows the team to match the needs of the business. + Aids in customer resolution responses and educates management on appropriate responses. Handles escalated ... rapidly expanding and we need great people to join our team. The Associate Market General Manager directs and administers the day-to-day operations of multiple… more
- Quality Technology Services, LLC (Richmond, VA)
- …and medium priority tickets within the ticketing system, escalating alerts and/or customer requests to senior technicians for resolution , and completing other ... place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The **Critical Operations Associate ** is responsible for monitoring operations and conducting routine… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …reporting of escalations to Management. + Communicate with internal departments to resolve customer concerns and follow-up on resolution with customer when ... Service Assurance Associate -Bilingual French/English Job Description CoStar Group (NASDAQ: CSGP)...Provide timely feedback to CoStar Group representatives based on customer feedback and review of data entry. + Maintain… more
- Evolent (Richmond, VA)
- …Evolent for the mission. Stay for the culture. **What You'll Be Doing:** ** Associate Director, Partner Operations** **What You'll Be Doing:** Put your passion where ... it meets purpose! We are looking for an Associate Director, Partner Operations that embodies deep relationships, serves as a trusted advisor and has a strong… more
- Capital One (Richmond, VA)
- Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - Collections **More than just a bank, more than just a career** The best people listen and ... Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be...advocate for our customers, problem solve and own issue resolution in alignment with compliance and regulatory requirements. Handling… more
- Concentrix (Richmond, VA)
- …customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions ... Job Title: Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)... service experience + Some positions may require an associate degree or higher and/or a 2-year medical certification… more
- CARMAX (Richmond, VA)
- …The associate will use skills such as problem recognition, research, and resolution steps to diagnose problems with the customer . Basic and advanced problems ... high priority problems to the appropriate support groups for resolution . . Ability to quickly identify business critical problems...fly and use their Technology operational knowledge to resolve customer concerns. The associate also acts as… more
- CARMAX (Richmond, VA)
- …together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. ... The Consultant, HR Investigations is responsible for professional response and resolution of CarMax Human Resources investigations. This position manages … more
- Truist (Richmond, VA)
- …decisions. Consult with clients experiencing a hardship and work towards a resolution (which may include a loan/line term modification, insurance payment, complaint ... resolution , etc). **work schedule based on East coast hours...may change from time to time. 1. Provide excellent customer service to all internal business partners and external… more
- Humana (Richmond, VA)
- …projects to enhance the workflow and success of the Call Center * Assist Customer Service team with claims research/ resolution *Assist with new hires training ... (PD vs. FFS) from hospice to hospice . Assist Customer Service team with claims research/ resolution via...claims submissions OR be a current internal Enclara Pharmacia associate ** **Preferred Experience:** + PBM experience + Dispensing system… more
- UMB Bank (Richmond, VA)
- …continuous communication and manage expectations. You will be expected to coordinate the resolution of complex issues and challenging situations. This is a subset of ... the project's schedule. + Identifying constraints, risks and coordinating problem resolution of complex issues. + Tracking, measuring, and reporting on project… more
- Sedgwick (Richmond, VA)
- …New York Labor Law, and miscellaneous professional liability claims; to provide resolution of said type of highly complex claims; to coordinate case management ... and to manage the total claim costs while providing high levels of customer service. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Analyzes and processes complex or… more
- The Cigna Group (Richmond, VA)
- …for the client experience and net promoter score (NPS), persistency and overall customer growth. The ideal candidate will have demonstrated experience and ability to ... will also include facilitating root cause analysts and issuing resolution across matrix lines. **_The incumbent candidate must be...with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a… more
- CARMAX (Richmond, VA)
- …together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. ... will develop and grow internal & external partnerships, manage escalations to resolution , and ensure the overall financial health of CarMax Logistics. **What you… more
- Verint Systems, Inc. (Richmond, VA)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... products and solutions and serves as a subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer works closely… more
- AAA Mid Atlantic (Midlothian, VA)
- …experience in all areas of customer contact. Assist retail associates in serving customer needs to include the investigation and resolution of customer ... to collaborate with and support the Retail Manager to help enhance the customer experience by leading our associates to success and promoting our Shared Values… more