- Hackensack Meridian Health (Edison, NJ)
- …transform healthcare and serve as a leader of positive change. The Information Technology Service Management ( ITSM ) Business Analyst will be responsible for ... A day in the life of a **Information Technology Service Management ( ITSM ) Business Analyst**...ITSM processes, procedures, and best practices. + Train IT personnel on ITSM processes and tools… more
- City of New York (New York, NY)
- …a dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and ... delivery and timely issue resolution. 2. Implement and optimize IT Service Management processes using...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- City of New York (New York, NY)
- …Manager, reporting directly to the Director of Customer Service Excellence within the IT Service Management ( ITSM ) Department. The Knowledge Manager, ... public housing, Section 8 and PACT/RAD programs. The NYCHA IT Department is seeking to hire an IT...years of satisfactory full-time experience related to information technology service management , process management , operations;… more
- City of New York (New York, NY)
- …on-premises infrastructure, ensuring scalability, performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ... HAVE A PERMANENT COMPUTER SPECIALIST (SW) OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE...with sister agencies in collaboration with the Office of Management and Budget (OMB). DCP is a great place… more
- City of New York (New York, NY)
- …budget. - Support the processes governed by the Project Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC ... and the management documentation of trouble tickets in the agency's IT service management system. - Responsible for effectively implementing agile work… more
- S&P Global (New York, NY)
- …industry (Trade Processing, Securities Processing) knowledge + Good understanding of Service Desk Operations, Escalation Management Stakeholder Management ... **About the Role:** **The** **Role:** ITSM Associate **The Team:** ITSM team...work helps ensure that Osttra is providing a high-quality service and maintaining client satisfaction. **The Impact:** Together, we… more
- Terumo Medical Corporation (Somerset, NJ)
- …using Solution Manager ChaRM, support project test cycles, training phases, AMS and ITSM and change and release management tool set-up. Collaborate with business ... met. + Collaborate, Support, and participate in the Enterprise IT Applications, ALM, LMS, training and Change management...project management skills in Testing, Training, Incident Management with exposure to SAP Solution Manager ITSM… more
- Wolters Kluwer (New York, NY)
- …(KPIs) such as DORA, that are specific to the execution of the service management processes. + Develop continuous improvement measurements for the Infrastructure ... market for products and applications. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management ) within our Global… more
- SHI (Somerset, NJ)
- …JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, ... ServiceNow environments. The Sr. ServiceNow Developer will join the IT & Software Asset Management (ITAM) Team...modules + ITSM all modules through to ITSM Professional + CMDB and Vendor Portfolio Management… more
- Capgemini (New York, NY)
- …to offer ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrating our close partnerships with ... : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity...Service Design + ITIL Process design experience + ITSM knowledge + ITIL certification or training + Six… more
- Terumo Medical Corporation (Somerset, NJ)
- …managerial decision making. + Collaborate, Support, and participate in the Enterprise IT Applications, ALM, LMS, training and Change management activities in ... management skills with exposure to SAP Solution Manager ITSM , ChaRM, Enable Now and SAP S/4 HANA. +...Training Management required. + Experience with project management , SAP S4/HANA and IT application training… more
- MetLife (New York, NY)
- …Units to identify opportunities for process improvements and automation including HR Service Delivery, IT Service Desk, Customer Support, Facilities, ... delivery of the solution. * Track, provide status updates to business stakeholders, management . * Review, manage support incidents, service requests and overall… more
- Capgemini (New York, NY)
- …customized, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrate our close partnerships with ... 3. **Cybersecurity Services** : Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity to drive business… more
- Morgan Stanley (New York, NY)
- …new contacts and influence the way IT operates. > Understanding of ITIL IT Service Management . > Excellent organizational skills, with the capability to ... to 100 people, actively managing risk and coordinating real-time service restoration. As a member of our pro-active, pragmatic,...Management , as well as the delivery of other ITSM services. Following any significant incidents, team members will… more
- Capgemini (New York, NY)
- …customized, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support. Demonstrate our close partnerships with ... area or equivalent experience + Demonstrated ability in the IT industry, preference in consulting/services delivery + 8 years...: Securing Foundations to Create Open Futures 4. **Enterprise Service Management ** : Taking charge of complexity… more
- HSS (New York, NY)
- …years' experience managing trouble tickets in an Incident Management System ie Service Now, Remedy, Cherwell, Ivanti Neurons for ITSM + 3-5 years' experience ... can be part of our transformation across the enterprise Support Tech II IT TechnicalFull-Time 9am-5pm Overview: In this position, you will be responsible for… more
- Tradeweb (New York, NY)
- …requirements of supporting Financial Markets Businesses + Knowledge of principles of Service Management (Support and Delivery) + Knowledge and understanding of ... environment + Provide documentation and update internal knowledgebase articles + Follow IT change management governance & process + Effectively communicate and… more
- City of New York (New York, NY)
- …will serve as the ESM Applications Administrator reporting to the Public Safety Service Management division. Responsibilities will include: Handle all types of ... duties in a voice and/or data telecommunications or closely related electronics planning, management , and/or service organization, one year of which must have… more
- Wells Fargo (New York, NY)
- …the Enterprise Business Resiliency (EBR) line of business. Note: Prior experience with Service Now Business Continuity Management is a requirement of this ... **About this role:** Wells Fargo is seeking a Lead Service Now Engineer (Lead Specialty Software Engineer) to support...nature + Lead team to ensure compliance and risk management requirements for supported area are met and work… more
- Compass Group, North America (Rahway, NJ)
- …functions in properly sized rooms to maximize space utilization. + Provides seamless management of events with high touch customer service . + Ensures that ... audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in… more