- Burlington (Forestville, MD)
- …in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service Lead ... to provide exceptional, friendly and professional customer service at all times. You'll lead by...a competitive wage, flexible hours, and an associate discount. Part -time associates, based on hours worked, may be eligible… more
- Brink's (Annapolis, MD)
- …Job Category The Account Services Lead is responsible for account management, customer relations, and customer service and support aspects of the ... accounts. The incumbent functions as primary escalation point for customer service issues and acts as the...ownership for pre and post-sales support issues initiated by customer and internal personnel . Lead activities… more
- Coinbase (Washington, DC)
- …propose solutions that reduce friction through product improvements, automation, and self- service content. * Continuously improve customer satisfaction (measured ... team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of...a reasonable accommodation because of a disability for any part of the employment process, please contact us at… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as...with the Program Manager to drive process improvement and service delivery performance. Become an integral part … more
- The Childrens Place (Towson, MD)
- …for both internal and external customers + Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high ... **Location:** Towson, Maryland **Job Summary:** The Store Lead will be responsible for supporting the Store...team to maximize productivity through operational and product knowledge, customer service and participating in an completing… more
- Raising Cane's (Towson, MD)
- Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name ... suggests, your main priority is to provide great customer service . In this role, you will... associate, retail team member, cashier, restaurant server, kitchen lead , cook, prep cook, drive-thru cashier or any other… more
- Sprinklr (Washington, DC)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...We are looking for a **Principal VOIP Engineer** to lead the architecture and technical direction of our next-… more
- Coinbase (Washington, DC)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... (GCST) organization, working at the intersection of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role… more
- System One (Washington, DC)
- …+ Other duties and special projects as assigned. **Skills & Qualifications** + Excellent customer service skills; Must be creative and flexible in interacting & ... Ability to share project information with others, collaborate as part of a team, lead challenging projects,...the latest version of your browser. **Diversity Inclusion & Customer Service Statement** TeamPeople, a division of… more
- Capital One (Washington, DC)
- Director, Marketing Technology Lead - Capital One Software (Remote) About Us Capital One Software is a rapidly growing B2B software company committed to delivering ... scalable, and intelligent marketing technology stack that drives demand, optimizes the customer journey, and provides actionable insights. We are looking for an… more
- Michaels (Columbia, MD)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service . + Assist Store Manager in leading and managing ... Store - BALT-COLUMBIA, MD Deliver a customer centric shopping experience by managing and delivering...team to achieve their role KPIs + Plan and lead the execution of class and in-store events in… more
- OneMain Financial (Baltimore, MD)
- …to ensure seamless operation and performance. + Design, develop, and support self- service IVR applications that provide positive customer experience and ... We are seeking a CCaaS Lead Engineer to join our growing Contact Center...and maintenance of our CCaaS (Contact Center as a Service ) solutions. The ideal candidate will have in-depth experience… more
- Danaher Corporation (Bethesda, MD)
- …175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, ... Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Field Service Engineer is responsible for customer satisfaction… more
- Guardian Life (Washington, DC)
- ** Lead AI Innovation Lead - Data...such as insurance contracts, medical records, sales notes, and customer service logs. + Deliver solutions that ... the wellbeing of its customers and their families. As part of the Data & AI team, this role...are critical to Guardian's revenue growth, risk management and customer experience. Guardian created a Data Science Lab (DSL)… more
- Leidos (Washington, DC)
- …hours and weekends to meet customer mission support requirements + Customer service experience **Preferred Qualifications** + Top Secret Security Clearance + ... communications customer facing environment + ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred) + Agile… more
- Capital One (Washington, DC)
- …breakers, doers and disruptors, who love to solve real problems and meet real customer needs.** **We are seeking a Lead Software Engineer who is passionate ... Lead Software Engineer, Full Stack - Shopping (Remote)...experience with AWS, GCP, Microsoft Azure, or another cloud service ** + **4+ years of experience in open source… more
- CACI International (Bowie, MD)
- …management service support, responding to urgent Combatant Command (CCMD) customer requirements to address immediate needs should a global crisis escalate into ... Lead an agile software team in meeting evolving customer requirements in a flexible manner while creating/executing a...part of a high-performing group dedicated to our customer 's missions and driven by a higher purpose -… more
- Capital One (Washington, DC)
- Lead Account Executive - Global Operations (Remote-Eligible) The Lead Account Executive provides essential operational support for business partners. This ... on our proprietary tools and systems. The individual in this role will lead operational projects focused on implementing new products, releases, and solutions, while… more
- PNC (Washington, DC)
- …successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service , Identifying ... opportunity to contribute to the company's success. As a Lead Teller within PNC's retail organization, you will be...and leads tellers by example to deliver a unique customer experience aimed at improving customer financial… more
- Under Armour, Inc. (Baltimore, MD)
- …**We count on our Lead Associate, Footwear to:** + Provide an exceptional customer service experience based on footwear needs + Provide an athlete experience ... Lead Associate, Footwear PT ** Lead Associate,...- fueling sales, energizing the team, and delivering standout service . You'll create a clean, dynamic shopping environment while… more