- General Dynamics Information Technology (Bethesda, MD)
- …Required:** Yes **Job Description:** Job Description Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. ... in improving how agencies operate. At GDIT, people are our differentiator. As an IT Customer Service Support Specialist you will help ensure today is… more
- Federal Deposit Insurance Corporation (Washington, DC)
- …the Federal service . Specialized experience is experience in providing IT customer service and support ; conducting maintenance, operations and user ... Federal Deposit Insurance Corporation. The incumbent of this position will support critical technology systems and solutions and automate operational activities and… more
- PwC IT Services Co. (Baltimore, MD)
- …to identify and communicate non-standard or non-compliant configurations; + Opening and managing support cases on the CyberArk customer portal; + Adhering to all ... intellectual assets. This position will be part of PwC IT Services (US) LLC, a member of the PwC...wide impact communications; and, + Adhering to operational and service level agreements for the teams support /assignment… more
- Library of Congress (Washington, DC)
- …technical expert, exercises broad latitude in developing policies and guidelines for customer support services. Manages special projects that have a significant ... impact on the delivery of customer support services, such as infrastructure or...a new operating system). Leads efforts to define post-implementation support requirements. Develops service level agreements (SLAs)… more
- System One (Washington, DC)
- …IT hardware & software assets and update records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s). + Set ... Pro preferred. + Excellent awareness and hands-on experience with IT Service Management Systems. + Working knowledge...industry + 4+ years of progressively expert role in IT support services, software and troubleshoot or… more
- General Dynamics Information Technology (Washington, DC)
- …operations. + Serves as a single point of contact (POC) for support issues involving IT support , service desk and desk side as well as IMAC and special ... projects. Responsible for inventory control within the IT Support team. + Works to insure Service levels and timelines are met to customer satisfaction.… more
- Sedgwick (Hunt Valley, MD)
- …place to work. Great Place to Work(R) Most Loved Workplace(R) Forbes Best-in-State Employer IT Support Specialist **PRIMARY PURPOSE** : To serve as a system ... direction, and support to a team of IT Support colleagues. + Ensures IT...providing advice on handling complex issues. + Ensures company customer service standards are met. + Communicates… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …in this digital age. The IT Service Management (ITSM) Analyst will be support the Chief IT Customer Solutions officer of our government client. The ... the current state of IT services and support ongoing continual service improvement. Key focus...customer satisfaction and work on various aspects of IT service delivery, such as service… more
- Koniag Government Services (Baltimore, MD)
- …Government Services company **,** is seeking ITAM Admin (User Support ) to support **TGS** and our government customer in Baltimore, MD. We offer competitive ... contractual data that supports the functions needed to manage IT assets effectively and optimize customer 's performance....Durham, NC or Baltimore MD **Hours and Location of Service ** Full time support is required for… more
- IBM (Washington, DC)
- …including servers, storage, network, and related technology tools. * Work to support operational excellence and institute an IT systems management framework ... PRM also engages with other USRAP partners systems, as needed, to support refugee processing and resettlement. Individuals outside the United States seeking… more
- Expedient (Owings Mills, MD)
- …documentation of special requests and customizations considered important for future support . Recommended Qualifications: + Previous customer - service work ... fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Owings Mills,...of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service . The… more
- V2X (Washington, DC)
- …Do: + We have an opportunity for an IT Support Specialist to support our NIPO customer at the Washington Navy Yard. You will perform duties in ... must be able to communicate clearly both in writing and orally. + Customer service oriented, detail focused, pro-active behavior, multi-task capability. +… more
- Indigo IT, LLC (Washington, DC)
- …Sr Desktop Support Specialist is responsible for providing deskside and dispatch IT support services at EPA locations. Job duties include, coordinating with ... support services and by serving on the Walk-Up Service Desk, where appropriate. They also provide Tier 2...support services at required locations. + Provide Deskside IT services that respond to the time-sensitive needs of… more
- General Dynamics Information Technology (Washington, DC)
- …experience **Job Description:** Seize your opportunity to make a personal impact as a ** Support ** **Engineer** providing IT support services critical to the ... our team to ensure Congress' upper body has the IT support and resources it needs to...IMPACT** + Provide proactive, on-site Engineering and Consulting supportfor customer issues with IT hardware, software, and… more
- IntelliDyne (Washington, DC)
- IT Support Technician - Deskside Work location: On-site Clearance: Position of Trust / Moderate Risk Background Investigation Status: Non-Exempt Position Salary: ... $65K Responsibilities: + Provide 2nd level escalation support to the Tier 1 Help Desk. + Provide...phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to… more
- Erickson Living (Baltimore, MD)
- …customer satisfaction, driving high occupancy, and positive health outcomes. We are hiring an IT Service Desk Analyst to provide 1st and some 2nd level ... support for all IT -supported systems and technologies. They serve as the first point of contact for all IT incidents and service requests. **How you will… more
- Indigo IT, LLC (Washington, DC)
- …quality level II support for users with a high degree of customer satisfaction, technical knowledge, and timeliness either by resolving the issue or escalating ... Desktop Support Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are… more
- General Dynamics Information Technology (Bethesda, MD)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in ... operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you...Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT … more
- Ankura (Washington, DC)
- …Experience can be considered in lieu of degree + Strong communication, multitasking, and customer service skills + Willingness to work onsite from our New York ... users. As the first point of contact into the support system, the Service Desk Technician will...gathering, ticket trends, etc.) and communicate the information to IT leaders in a timely manner . + Apply… more
- CACI International (Bethesda, MD)
- … engagement plan, IT Advocates are postured to promote a consistent customer service experience that is focused on achieving mission imperatives + Facilitate ... on a team that provides a full spectrum of important IT -focused, enterprise-wide lifecycle support , including DevOps, applied technology investigations,… more