- General Dynamics Information Technology (Washington, DC)
- … IT Service Delivery solutions to SEC. Currently; we are seeking an ** Service Desk Operations Manager.** The selected candidate must a US Citizen ... None **Job Family:** Business Operations **Skills:** Help Desk Operations ,Information Technology ( IT ) Infrastructure,...single point of contact (POC) for support issues involving IT support, service desk and… more
- General Dynamics Information Technology (Washington, DC)
- … Operations Manager joining our team to support an important federal customer's IT service operations , with the primary work location on-site in ... operational projects, and changes in operational focus areas. Manage IT service requests, incidents, problem reporting, and...years of recent and related managerial experience for end-to-end service operations , service desk… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... term (5-year) contract involves multiple teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and… more
- System One (Bethesda, MD)
- …Responsibilities: This role offers the opportunity to participate in the Management of a Federal IT Service Desk . We are seeking a highly skilled and ... motivated IT Service Desk Tower Lead...Lead, you will be responsible for overseeing the day-to-day operations of our service desk , ensuring… more
- General Dynamics Information Technology (Washington, DC)
- …business stakeholders: The service desk manager is the face of service - desk operations to management and business stakeholders. Effective verbal and ... Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to… more
- GovCIO (Washington, DC)
- …GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in ... DC and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- William C Brown Inc (Bowie, MD)
- … Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud ... customer related activities including troubleshooting calls and scheduling of operations & maintenance activities. As a secondary role, the...management. + Hands on experience being part of an IT service desk team. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …our team. HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT * Supervises help desk operations at the shift or small help desk level. Supervises non-exempt ... Desk Supervisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...high morale environment and assist other functions of the service desk as needed. * Analyzes help… more
- Leidos (Bethesda, MD)
- …you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/2 Service Desk /Deskside Support System Administrator to support the National Media Exploitation ... track customer requests and incident in the customer's approved IT Service Management (ITSM) solution. + Properly...and potential Problem Records and highlight these to the Service Desk Manager. + Update Service… more
- Koniag Government Services (Washington, DC)
- …printers, and mobile devices. + Document support activities and solutions in the IT service management system. + Support onboarding activities, such as setting ... ) mid-level customer-focused Audio and Video Technician / Help Desk Support professional to join our IT ...on both Windows and macOS platforms. + Familiarity with IT service management tools (eg, ServiceNow, Salesforce)… more
- Leidos (Laurel, MD)
- …may be substituted for a bachelor's degree. System/Network Administrator (SNA) Skill Level 1 - Service Desk This position is on the Service Desk , ... closely with customers? Are you someone who enjoys problem solving in an operations and maintenance environment? Our program provides our customer's Operations … more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …is smarter. HOW A HELP DESK SUPERVISOR WILL MAKE AN IMPACT * Supervises help desk operations at the shift or small help desk level. Supervises non-exempt ... + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support,Troubleshooting **Certifications:** CompTIA… more
- NuAxis Innovations (Washington, DC)
- **Junior Help Desk Technician** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... join our team NOW! We are seeking a talented and motivated **Junior Help Desk Technician** for a Part-Time position. **Job Summary:** + Operate as a professional… more
- General Dynamics Information Technology (Washington, DC)
- …instructional development, candidates must have at least 5 years of experience in technical service desk support operations , end user support, and technical ... Yes **Job Description:** Transform technology into opportunity as an **Instructional Developer/ IT Support Trainer** with GDIT. A career in enterprise IT… more
- COMSO, Inc (Fort Meade, MD)
- …by first response/Tier 1 support. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions… more
- Sage Hospitality Group (Baltimore, MD)
- …and guest concerns. **Responsibilities** + Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided ... of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. +...maintain a high level of customer satisfaction and quality service . + Completes established check-in procedures for arriving guests… more
- Koniag Government Services (Baltimore, MD)
- …Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance to support **TGS** ... holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified...(TGS) is 8(a) certified company providing leading edge enterprise IT solutions and professional services to Defense and Civilian… more
- Smith Bucklin Corp (Washington, DC)
- …Smithbucklin, a 100 percent employee-owned association management company, is looking for aHelp Desk Technician to join our Corporate IT team in Washington, DC. ... is an invaluable resource that provides needed support for local office computing network operations and procedures. The Help Desk Technician will work within a… more
- Stratus Solutions (Washington, DC)
- …USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate information in an ... from you (ie the nice-to-have qualifications): * Familiar with ITIL framework for IT Service Management. ITIL Foundations certification desired. What we will… more
- Stratus Solutions (Washington, DC)
- …with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate information in an ... you (ie the nice-to-have qualifications): * Familiar with the ITIL framework for IT Service Management. ITIL Foundations certification desired. What we will… more