- TekSynap (Rockville, MD)
- …the Documentum software using the Documentum System Administration module as required. + Provide Help Desk support services to the SLES users and from the hours ... 4:00 pm Eastern Time. The candidate shall provide tier-1 help desk support to SLES users. +...+ Experience providing functional support to end users with Records Management Systems + Creation and modification… more
- TekSynap (Washington, DC)
- …support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all ... on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments....teams and other relevant departments. + **Coordination and Stakeholder Management ** + Act as the main point of contact… more
- TekSynap (Washington, DC)
- …system configurations. + Prepare and present regular reports on system performance and help desk activities. + Continuous Learning and Adaptability + Stay ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. **Work location 100% onsite in Laurel, MD ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite. +… more
- GovCIO (Washington, DC)
- …specialists for solutions + Records solutions into database for other Help Desk professionals. + Redirects issues to appropriate resource if necessary ... **Overview** GovCIO is currently hiring for a Help Desk Floor Supervisor for the...route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to… more
- Gama-1 Technologies (Silver Spring, MD)
- …operation to resolve problems using approved remote support tools + Maintain records of daily data communication transactions, problems and remedial actions taken, ... and daily operations while providing regular status updates to management + Troubleshoot IT hardware and software issues to...2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS,… more
- ManTech (Glen Burnie, MD)
- …engineers to who tickets were assigned + Trained and certified in automated help desk management systems **Preferred Qualifications:** + Proficient with ... include opening open incidents, work orders or service request records using a ticketing system for all calls, emails,...+ Experience providing training and guidance to more junior help desk personnel + Proven experience providing… more
- Leidos (Odenton, MD)
- **Description** + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD ... customer in Fort Meade MD. This individual will help ascertain the nature of the support request, resolve...+ Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk… more
- Koniag Government Services (Washington, DC)
- …Services support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One ... (1), Two (2), and Three (3) Shared Service and Help Desk Services Support for the OGC...O&M Services + Webcasting O&M Services + eDiscovery and Records Management Services + Shipping Support +… more
- Koniag Government Services (Washington, DC)
- …Government colocation facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One (1), ... Two (2), and Three (3) Shared Service and Help Desk Services Support for the OGC...O&M Services + Webcasting O&M Services + eDiscovery and Records Management Services + Shipping Support +… more
- Sage Hospitality Group (Baltimore, MD)
- …guest accounts ensuring the guests are satisfied. + Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other ... and precise hotel charges upon check-out and maintain accurate hotel records . + Courteously answers inquiries and accepts reservations by accurately communicating… more
- Koniag Government Services (Washington, DC)
- …Services + Database Services + Network and LAN Services + Shared Service and Help Desk Services + Disaster Recovery/ Business Continuity (DR/BC) Services + ... O&M Services + Webcasting O&M Services + eDiscovery and Records Management Services + Shipping Support +...+ Network and LAN Services + Shared Service and Help Desk Services + Cyber and Operational… more
- Koniag Government Services (Washington, DC)
- …and On-Premises Gold Disk O&M Services + Webcasting O&M Services + eDiscovery and Records Management Services + Shipping Support + Media Sanitization Support + ... IT Policies and Processes Support + DCIO IOO Configuration Management + Enterprise Architecture Services + IOO Risk ...+ Network and LAN Services + Shared Service and Help Desk Services + Cyber and Operational… more
- Koniag Government Services (Washington, DC)
- …environments are retained, destroyed, and archived in accordance with HUD and NARA records management policies. Includes integrating and deploy records ... of data within the environment in accordance with Client's records management and NARA policies. + Ensures...+ Network and LAN Services + Shared Service and Help Desk Services + Cyber and Operational… more
- GovCIO (Washington, DC)
- …**IT Asset Hardware Management ** including procurement and inventory management function. Maintains records and databases containing information regarding ... services delivered. Responsible for administrative duties within the IT software management function. Maintains records and databases containing information… more
- Koniag Government Services (Washington, DC)
- …patch, harden (STIG), and monitor Cloud hosting platforms. + Integrate Records Management capabilities within the Cloud platforms operational environment ... O&M Services + Webcasting O&M Services + eDiscovery and Records Management Services + Shipping Support +...+ Network and LAN Services + Shared Service and Help Desk Services + Cyber and Operational… more
- Prime Therapeutics (Washington, DC)
- Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every ... aligned with expectations of applicable regulatory guidance + Lead project management efforts for highly sensitive Compliance initiatives + Represents the Compliance… more
- Prime Therapeutics (Washington, DC)
- Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every ... aligned with expectations of applicable regulatory guidance; + Lead project management efforts for highly sensitive Compliance initiatives + Represents the… more
- Truth Initiative (Washington, DC)
- …will be to respond to user questions and issues about PC's and provide Help Desk support. PC support responsibilities will include, but not be limited ... Research Intern will assist with research studies and project management for the team. Innovations is a team that...team that focuses on developing new digital tools to help people quit tobacco use, ranging from mobile apps… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... Strong leadership and communication abilities with teams, stakeholders, and senior management . + **Financial Management :** Skilled in budgeting, financial… more