- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Service Desk Analyst ** **Category:** Service Desk / End User Services **Main location:** United States, District of Columbia, Washington **Position ... TOP SECRET CLEARANCE IS REQUIRED CGI Federal is currently looking for a Service Desk Analyst with active Top-Secret clearance to support a large project… more
- CAI (Washington, DC)
- …Number** R3770 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst , you will be responsible for receiving ... Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both… more
- Erickson Living (Baltimore, MD)
- …customer satisfaction, driving high occupancy, and positive health outcomes. We are hiring an IT Service Desk Analyst to provide 1st and some 2nd level ... first point of contact for all IT incidents and service requests. **How you will make an impact:** +...and nature of reported issues, and begins incident or service request management process. **Compensation:** Commensurate with experience **What… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support ... government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are the foundation of our overall approach to… more
- TEKsystems (Halethorpe, MD)
- …desktop, customer service oriented, customer experience, troubleshooting, Windows 10, Help desk support, Support, Service desk , Customer service , ... troubleshooting,remote support,remote desktop,customer service oriented,customer experience,troubleshooting,Windows 10,Help desk support,Support, Service desk ,Customer service… more
- TEKsystems (Halethorpe, MD)
- …Connection issues Work Schedule: 8am - 5pm Skills: Help desk , Customer service , Technical support, Service desk , Troubleshooting, Office 365, Windows 10, ... itsm, healthcare support, Password reset, servicenow Top Skills Details: Help desk ,Customer service ,Technical support, Service desk ,Troubleshooting,Office… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... skills is needed The ideal candidate will have exceptional customer service skills, having the skills to take ownership of challenging situations… more
- TEKsystems (Halethorpe, MD)
- …diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call ... lasts approximately 6 minutes; first call resolution rate goal is 75%. The most common calls are listed below: 1. Microsoft Outlook 2. Microsoft Word 3. Connection issues Work Schedule: 8am - 5pm About TEKsystems: We're partners in transformation. We help… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE... Service Desk Agent (Third Shift) EOE Statement We are...within a timely manner as stated in the Help Desk Service /Operating Level Agreement. + Provide triage… more
- DCCA (Ellicott City, MD)
- Help Desk Analyst Location Ellicott City, MD Job Code 2297 # of Openings 1 Apply Now ... and benefits package. Visit our website at: www.dcca.com Help Desk Analyst Candidate must have or be...work independently when needed . Willingness to take a service -centered approach to development Desired Skills; . Minimum two… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst , you will serve as primary...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Carrington (Owings Mills, MD)
- **Come join our amazing team and work remote!** The Treasury Wire Desk Analyst l will be responsible for assisting the Treasury department with its ongoing daily ... initiatives and projects, such as bank account management, banking service enhancements, system reconciliations, and system administration. Perform all duties… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are... Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid ... notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + Perform… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join our team ... problems, trends, and unique criteria, as required. + Reviewing analyst ticket queues to facilitate ticket resolution at or...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance to ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- Axxum Technologies (Washington, DC)
- … Analyst Responsibilities : + Provide effective front-line support leveraging service desk ticketing system, telephone, and email communications + Support ... the service desk shift lead in operational activities Interact with the government Program Manager for the service desk regarding operational issues +… more
- American Institutes for Research (Washington, DC)
- …Information Technology (IT) team is seeking aSenior Business Process Analystfocused on IT Service Desk process improvements. This will be a hybrid role bridging ... dynamic by joining AIR as a **Senior Business Process Analyst ** . We hire talented and forward-thinking professionals to...experience leading or managing an IT Helpdesk or IT Service Desk . + Knowledge of contemporary information… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management (ITSM) Analyst will be support the Chief IT Customer ... current state of IT services and support ongoing continual service improvement. Key focus areas for this role involve...various IT support systems such as ServiceNow/Remedy, SCCM, Help Desk ACD data, Active Directory, and various computing end… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …a variety of projects * Will work with customers to coordinate the provision of Service Desk services and Monitoring services. * Meet with the customer to ... Trust/Other Required:** None **Job Family:** Functional Experts **Skills:** Communication,Customer Service ,Working Independently **Experience:** 15 + years of related experience… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located...This critical position is part of a 24/7 Help Desk team of technicians that is required to maintain… more