- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk Manager is...& Performance Management + Metrics & KPI Analysis + Incident & Change Management Processes **Preferred Skills** + ITIL ... improvement, and alignment with program objectives. **Key Responsibilities** + Manage overall service desk operations and team performance + Provide leadership… more
- General Dynamics Information Technology (Washington, DC)
- …some of the most complex government, defense, and intelligence projects. Join GDIT as an Service Desk Experience Manager for a career where your growth is ... **Job Family:** IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk , Service … more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT ...& Performance Management + Metrics & KPI Analysis + Incident & Change Management Processes **Preferred Skills** + ITIL… more
- GovCIO (Washington, DC)
- …and will be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, ... **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. This… more
- Marriott (Bethesda, MD)
- …tools. Deployment support resources will collaborate closely with the Global Command Center, Service Desk , and other support tiers to ensure timely and effective ... schedule may need to flex to earlier if business demands require. The Senior Manager , Deployment Support Resource -One Yield will play a critical role in supporting… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 01/06/2026 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- Leidos (Washington, DC)
- **Description** Leidos is hiring a **Junior Asset Manager ** to support the ESA V program. The ESA V program is an IT Services program supporting several federal ... program provides a range of IT services, including help desk , asset management, desk side support, Windows...system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of… more
- Johns Hopkins University (Baltimore, MD)
- …as a first responder for critical building issues and medical emergencies, and prepare incident reports as required. + Oversee front desk concierge staff and ... We are seeking a **_Building Operations Manager ,_** **_SNF Agora_** who will be responsible for...and resolve a complex range of student and faculty service matters and provide timely responses. + Establish relationships… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... Quality Management + Five (5) years minimum experience with Incident , Change, or Knowledge Management systems (ie BMC Helix...BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- Leidos (Bethesda, MD)
- …work with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk If you're looking for comfort, keep scrolling. At ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... **Description** Leidos currently has an opening on the ' Service Management, Integration and Transport' (SMIT) Contract for a **Transport Field Network Lead**… more
- Leidos (Baltimore, MD)
- …and verbal, is essential. Additional duties include troubleshooting and collaborating with Service Desk , Datacomm, EUA, Security, and Engineering Teams on ... responsibilities include troubleshooting and collaborating with other technical groups like Service Desk , Datacomm, EUA, Security, and Engineering Teams. Other… more
- CBRE (Baltimore, MD)
- …GED or equivalent experience required. + A minimum of 3-4 years of front desk , concierge, customer service , or other hospitality experience. + Open and flexible ... Workplace Experience Coordinator - Baltimore, MD Job ID 250644 Posted 08-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- CBRE (Washington, DC)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service ) roles preferred. ... Workplace Experience Supervisor - Washington, DC Job ID 249351 Posted 26-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- Marriott (Bethesda, MD)
- …+ Functions as an MFA and WAM point of contact for IT system administrators, Service Desk , service providers and application owners. + Works closely with ... in the team providing engineering support for MFA and SSO service offerings, daily operations, and continuous improvements. Hands-on MFA implementation experience… more
- Amentum (Washington, DC)
- …multiple projects, serve as subject matter expert and endpoint of escalation for the Service Desk , application owners, and tier-3 support teams on issues related ... enroll, provision, and remotely decommission devices via Intune and Apple Business Manager (ABM) + Install, configure, troubleshoot, and resolve incidents related to… more
- BAE Systems (Baltimore, MD)
- …(must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, ... also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and...+ Proficiency in remote support tools (eg, Microsoft Endpoint Manager , VMware Horizon) and OS platforms (Windows, Linux) +… more
- Pacific Northwest National Laboratory (Washington, DC)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... and guidance to peers and stakeholders. + Participate in production support and service management activities ( incident , problem, and change), as needed. HCM… more