- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This role ... will be based out of Washington, DC. As a manager of Tier 3 services will provide...include but are not limited to:** + Manage the Tier 3 Service Desk Team… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the ... to the customer's information. We are seeking a dynamic Service Desk Manager to join...in Boston and Dallas. + The Service Desk team is responsible for providing Tier … more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... Leidos has a career opportunity for an upcoming **Help Desk Support Specialist** position. This position will be part...and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide software… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...area, in addition to three remote field locations. The Desk Side team is responsible for providing Tier… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One (1), Two (2), and ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- Innovative Management & Technology Services (Washington, DC)
- …and ad hoc meetings with stakeholders as required. + Strong background in help desk operations, with a focus on customer service . + Proficient in project ... customers on-site at top government agencies. Job Title: IT Project Manager Primary Location: Washington, DC Clearance: Top-Secret Clearance (TS) Responsibilities:… more
- General Dynamics Information Technology (Washington, DC)
- …no challenge we can't turn into an opportunity. And our work depends on a Desk -Side Support Regional Manager to providing leadership to the Desktop Team that ... Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Prioritization,System Administration,Technical Support **Experience:** 5 + years...provides Tier 1 - 3 support in multiple locations for… more
- SAIC (Washington, DC)
- …remains agile and adaptable to new challenges. . Oversee Site Support and Service Desk operations to enhance user satisfaction and productivity. . Manage ... **Description** SAIC is seeking a visionary Senior IT Operations Manager to support a US government agency in the National Capital Region. This role is responsible… more
- TriTech Enterprise Systems, Inc. (Baltimore, MD)
- …3 support. + Document and communicate information to develop templates based on user calls to the Service Desk Manager . Assist the Service Desk ... hardware/software PC and printer problems. + Monitor industry standard service desk , including phone calls, email, and... desk Maximo queue. Troubleshoot with end-user, triage service tickets, and route to appropriate Tier … more
- Quorum (Washington, DC)
- …Canary, a market leader in grassroots advocacy software. As the **Senior Events Manager ** reporting to the Director of Demand Generation, you'll lead the strategy, ... Relations: Manage relationships with vendors, partners, and contractors to execute top- tier events. + Event Operations: Oversee all logistical aspects of event… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance...Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of… more
- DLA Piper (Baltimore, MD)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... Accounts Administrator is expected to successfully manage the firm's top- tier billing portfolios based on defined support models to...+ Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …in a fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance ... scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across...have a strong back ground with Cisco Unified Communications Manager , Cisco Meeting Server, Unified Contact Center, and/or Microsoft… more
- Cayuse Holdings (Washington, DC)
- …end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates… more
- SHI (Washington, DC)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote… more
- ManTech (Washington, DC)
- …+ Proficiency in Microsoft Office Suite and CRM software. + Experience using a Service Desk ticketing system, such as ServiceNow. + Strong leadership and team ... **Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range...of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager , HPAC Secure Printing, HP Blade Servers, HP SANs,… more