- SAIC (Adelphi, MD)
- **Description** SAIC is seeking ** Service Desk Support ** to join the **Army Research Laboratory (ARL) Information Technology (IT) Modernization** program and ... Resolves technical problems and answers queries by telephone or self- service ticket in support of internal and/or...queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software,… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... Tier 1 service desk operations + Providing phone, email, chat, and Service - Desk support for end users that are in-office and off-site + Directing and… more
- William C Brown Inc (Bowie, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...Support Analyst is part of the Enterprise Operations Service Desk staff supporting the agency's systems,… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Support Specialist - Tier 2** to join ... but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and...users. If unable to diagnose problem, will work with service desk management or Tier 3 to… more
- ManTech (Glen Burnie, MD)
- …Contributing to and developing knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to...but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and… more
- ManTech (Glen Burnie, MD)
- …satisfaction. + Closes activities of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are in-office and ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to...but are not limited to:** + Responsible for providing support to end-user community on hardware, software and network… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly ... Leidos has a career opportunity for an upcoming **Help Desk Support Specialist** position. This position will...multiple networks. Support includes the management and support of Incident Tickets, Service Requests, Change… more
- Trace Systems Inc (Washington, DC)
- …contributing to the success of NRL's cutting-edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 ... Overview: Job Title: Help Desk Specialist Job Location: Naval Research Lab, Washington,...knowledge of hardware, software, information assurance or business analytical support . + Experience must include at least two of… more
- General Dynamics Information Technology (Washington, DC)
- …and instructional development, candidates must have at least 5 years of experience in technical service desk support operations, end user support , and ... **Job Description:** Transform technology into opportunity as an **Instructional Developer/IT Support Trainer** with GDIT. A career in enterprise IT means connecting… more
- General Dynamics Information Technology (Washington, DC)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support ,Information Technology (IT) ... Service Desk Technician / Help Desk Analyst to provide world-class IT support ...Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer… more
- William C Brown Inc (Bowie, MD)
- …law. Description (Bowie, Maryland Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large data center infrastructure ... Service Desk Agent (Third Shift) EOE Statement We are an...environment. The Infrastructure teams support servers running Red Hat Enterprise Linux (RHEL) 5 &… more
- Insight Global (Washington, DC)
- Job Description We are seeking a talented Service Desk Analyst to support a Federal program. The effort will focus on a wide range of IT services through ... Responsibilities include: Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are ... not limited to: + Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide remote technical ... Description RDTS is seeking a cleared Tier I Help Desk Specialist to support the US Dept...etiquette in responding to customer calls or inquiries for service and support . + Demonstrate strong attention… more
- TEKsystems (Baltimore, MD)
- …TEK holidays - 9 hour shifts each a year required Skills: service desk , customer service , troubleshooting, legal support Top Skills Details: service ... diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other members of the team. An average call… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting ... help desk operations at the shift or small help desk level. Supervises non-exempt support staff. WHAT YOU'LL NEED TO SUCCEED: * Education: Bachelor of… more
- COMSO, Inc (Fort Meade, MD)
- …with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet ... 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Technical Support ,Troubleshooting ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology into opportunity as a Help … more
- System One (Washington, DC)
- …$32.00 per Hour **Job Number:** JO-2411-2552 **Primary Function** Provide daily administrative and service desk support for client end-users of Audio Visual ... AV Support Assistant **Employment Type:** Full Time **Date Posted:**...+ Proficiency with productivity software, analytics software and remote service desk operations software + Ability to… more
- Amentum (Washington, DC)
- …Requirements:** + At least 3 years of experience providing desk side and/or service desk IT support , specializing in troubleshooting end-user issues with ... and at least 2 years of experience providing desk side and/or service desk IT support , specializing in troubleshooting end-user issues with hardware and… more