- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- ManTech (Glen Burnie, MD)
- …**Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, email, chat, ... customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Shift 2 4x10 ( Tier 2 )...of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their ... to the next level and join us as a Tier 2 SOC Analyst. You will play...techniques and procedures (TTP) + Experience with major cloud service provider offerings + Knowledge of malware + Knowledge… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1 ** to join ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- GovCIO (Washington, DC)
- …to this job (https://careers-govcio.icims.com/jobs/4594/systems-administrator tier - 2 -support/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret...Will serve as an escalation point for the field service customer support professionals that are onsite supporting over… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This ... include but are not limited to:** + Manage the Tier 3 Service Desk Team across all...Initial contact to the on-call engineer must occur within 1 hour. + Lead the team and provide SME… more
- ManTech (Washington, DC)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's degree ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 3** to...related field) or equivalent + A minimum of two ( 2 ) years of related experience in computer hardware, software,… more
- KeenLogic (Washington, DC)
- …experience supporting Mobile operating systems, ie iOS, Android + 3+ years' experience in a Tier 2 support role + 2 + years' experience supporting and ... technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for...captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and… more
- ENS Solutions (Elkridge, MD)
- …operations. + Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library). + Knowledge of ... problems Requirements + Required Education and Experience: HS/GED and 2 + years + Certifications: DoD Manual 8570.01-M at the...and verbal communication skills along with a strong customer service focus and ability to work well as part… more
- Synergy ECP (Columbia, MD)
- System Administrator 2 Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+21046) Job Type Full-time Description System Administrator Level 2 Provides ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, ... System Administrator Level 2 Position Summary DarkStar Intelligence is seeking System...systems enhancements to improve reliability and performance. + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- M. C. Dean (Annapolis Junction, MD)
- …customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, manufacturers, vendors, and ... **System Administrator 2 - Annapolis Junction, MD** ID **12271** Location...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
- COMSO, Inc (Fort Meade, MD)
- …issue. + Document and communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests received via phone, ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE,...- 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a… more
- Ops Tech Alliance (Fort Meade, MD)
- …this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) + Provide identification, diagnosis ... System Administrator Level 2 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
- BAE Systems (Annapolis Junction, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, ... accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) IAT Level II Certification Required… more
- GovCIO (Hanover, MD)
- …resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, ... The NBIS application is an enterprise mission system supporting personnel vetting. + Provide tier 2 trouble ticket resolution or escalation to tier 3… more
- Orion Consortium (Columbia, MD)
- …and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution ... vendors, networking, network components, user training, installation, and customer service . Manages operational management team and service ...of experience and an associates' degree is equivalent to 2 years of experience All degrees must be in… more
- Continental Fire Sprinkler Company (Hanover, MD)
- …Technology, Construction Management, or related degree preferred (Associates degree also considered), or 1 - 2 years fire sprinkler design experience, or 2 + ... from mistakes. **District Overview** Continental Fire Sprinkler Company is a full- service fire suppression company that designs, installs, services and inspects fire… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of… more