- Lockheed Martin (Fort Meade, MD)
- …support for operational system critical discrepancies that cannot be resolved by tier one and two personnel\. Integrate, test, and optimize systems with enterprise ... system and software installations, sustainment, upgrades, and troubleshooting \- Provide Tier 3 support for system failures and degradation problem identification,… more
- Baltimore City Community College (Baltimore, MD)
- Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer services skills + Respond to clients requests for service in ... software application for inclusion in the knowledgebase. + Install/modify computer workstations' hardware and software, including connecting hardware to...years' experience working as in the capacity of Helpdesk Tier II or Tier III;… more
- Windstream Communications (Washington, DC)
- …our customers Internet better (TM) every day. ** ** **About the Role:** The Specialist II handles escalations from Specialist I personnel, technicians, and ... equipment problems/outages and notify correct departments + Handle complex escalations from Tier I and other departments. + Escalate, monitor, and track problems in… more
- Baltimore City Community College (Baltimore, MD)
- …reports weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure computers. + Assist Audio/Visual ... and innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for… more
- M. C. Dean (Washington, DC)
- **Technical Specialist 3 - Washington, DC** ID **12819** Location **Washington, DC** Apply Now ... world for the better. We are seeking a **Technical Specialist 3** to join our **Security and Electronic Systems...issues for physical security systems and networks + Provide Tier 3 support to the system administration team +… more
- National Institutes of Health (Montgomery County, MD)
- …Ethics website: https://ethics.od.nih.gov/topics/fd.html. This position is designated as a Tier II "non-emergency/teleworker" position and the selected candidate ... Summary The position is located in the Computer Technology Branch (CTB), Executive Office (EO), Office...affecting public health. Responsibilities Serves as an Information Security Specialist and is responsible for a wide range of… more
- ProSphere Tek (Washington, DC)
- …Service Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/ II /III Trouble Tickets. + Reviews Trouble Ticket to ... logs and equipment databases. **Minimum Requirements** + Bachelor's Degree, Computer Science, Electronics Engineering or other engineering or technical discipline… more
- General Dynamics Information Technology (Washington, DC)
- …**Certifications:** Crestron Certified Programmer - Crestron, Unified Communications Design Specialist - Cisco Systems, DMC-D: Digital Media Certified Designer - ... + Serve as the point of escalation support for Tier 1 and Tier 2 technicians across...programming certifications + Must have excellent problem-solving. + IAT II 8570 certification (Security+ CE) + Security Clearance Level… more