- Competitive Range Solutions, LLC (Fort Meade, MD)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... Leidos has a career opportunity for an upcoming **Help Desk Support Specialist** position. This position will be part...both on-site and off-site personnel. **Primary Responsibilities:** + Provide Tier I/ II contact and incident resolution to… more
- ProSphere Tek (Washington, DC)
- …tickets as necessary to the appropriate support teams. + Support program-level Service Desk functions to include evaluating, processing/resolving, and tracking ... **Overview** Planned Systems International, Inc (PSI) is seeking aHelp Desk Specialistto support our Government customer in Washington, DC...of all Tier levels I/ II /III Trouble Tickets. + Reviews… more
- BAE Systems (Annapolis Junction, MD)
- **Job Description** **Linux System Administrator I/ II (Desktop)** Roles & Responsibilities: Tier I/ II professionals in this category support foundational ... security policies. + Utilize LDAP for more advanced directory service operations. + Engage actively with network team, storage...Years of Experience: + 1-5 years experience in help desk , account management and desktop system administration or a… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... operations. + Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library). + Knowledge of… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness and hygiene ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...area, in addition to three remote field locations. The Desk Side team is responsible for providing Tier… more
- BAE Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Gama-1 Technologies (Silver Spring, MD)
- …manage, and configure Windows 10/11 Image support + At least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium to ... needed during times of surge (this will include desktop Tier II activities or Tier ...the ISSO Requirements Must Have + Working knowledge of Service Now or equivalent ticketing systems + Knowledge of… more
- BAE Systems (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... substituted for a bachelor s degree. + IAT Level II Certification Required The Level 3 System Administrator (SA)...implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... users in accessing and using IT systems. + Provide Tier 1 (Help Desk ) and Tier...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA). + Analyze and resolve complex… more
- General Dynamics Information Technology (Washington, DC)
- …information to maintain the Help Desk SOPs and Training manuals for Tier I/ II support + Maintains a professional attitude and appearance providing excellent ... Trust/Other Required:** BI Full 6C (T4) **Job Family:** Help Desk **Skills:** Customer Service ,Microsoft Office,Remote Desktops,Technical Support,Troubleshooting… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification. more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on...practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations,… more
- Leidos (Washington, DC)
- …Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk , seat support services, and data transport. ... **Description** Leidos currently has an opening on the Service Management Integration and Transport (SMIT) Contract for...validate their suitability for Navy environments. + Providing occasional Tier 3/ Tier 4 support to Operations. +… more
- ManTech (Washington, DC)
- …team in **Washington, DC.** **Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range of technologies, ... 4 years of experience + DoD 8570 IAT Level II Certification required. + DoD 8570 Computing Environment Certification...Office Suite and CRM software. + Experience using a Service Desk ticketing system, such as ServiceNow.… more
- CACI International (Annapolis Junction, MD)
- …(SLAs) + Responds to complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders + Escalate ... level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts with the… more