- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- General Dynamics Information Technology (Elkridge, MD)
- …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/II/ III Trouble Tickets. + Reviews Trouble Ticket to ensure… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... + Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- Robert Half Technology (Hanover, MD)
- …administration, network administration, and IT operations management. Responsibilities: * Managing and resolving help desk tier III issues * Overseeing ... systems administration tasks to ensure optimal system performance * Carrying out network administration duties to maintain network infrastructure * Providing true IT support across various departments * Collaborating with teams across different locations *… more
- Gama-1 Technologies (Silver Spring, MD)
- …manage, and configure Windows 10/11 Image support + At least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium ... needed during times of surge (this will include desktop Tier II activities or Tier III...Physical Demands + Prolonged periods of sitting at a desk and working on a computer + Frequent use… more
- Kennedy Krieger Institute (Baltimore, MD)
- …, provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... efficiency, growth and control. This position, in collaboration with the Network Engineer III , takes the lead on monitoring and resolving issues as they arise within… more
- CACI International (Annapolis Junction, MD)
- …lower level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts ... to complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders + Escalate complex issues… more