- Humana (Jefferson City, MO)
- …caring community and help us put health first** The Workforce Management Lead applies and integrates advanced and predictive analysis, people metrics and reporting ... talent management, diversity and human resource compliance). The Workforce Management Lead works on problems of diverse scope and complexity ranging from… more
- TTEC (Jefferson City, MO)
- …staffing decisions for multiple client program/projects. Responsible for overall WFM delivery, support, and execution across multiple programs/clients. Maintain a ... _(Strategic planning, project_ + Manage day-to-day operations, processes, and WFM -related reporting. _(Teamwork and collaboration, problem-solving, accountability, people skills,… more
- Verint Systems, Inc. (Jefferson City, MO)
- …Senior Manager, Engineering leads one or more product engineering teams within our WFM product family. This Senior Manager serves as a driver to organize ... expert in system architecture using Java technology stack with proven ability to lead teams and strive in high paced agile environment. **Principal Duties and… more
- Verint Systems, Inc. (Jefferson City, MO)
- …and engineering to develop comprehensive designs and implement solutions. + Lead technical discussions internally and with clients to understand contact center ... + Strong understanding of contact center concepts such as IVR, ACD, CTI, and WFM + Strong communication skills + Demonstrated ability to work in a fast-paced,… more