- Wolters Kluwer (Waltham, MA)
- …8 days a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on strategic… more
- Forrester (Cambridge, MA)
- …of Forrester's digital customer success organization, the Senior Digital Engagement Manager is responsible for the value delivered to Forrester's largest ... future. **About This Role:** We are looking for a customer success professional who can assist us...clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies. This… more
- Staples (Framingham, MA)
- …(BA or BS) required. + Experience: 5-8 years of experience in retail sales, customer engagement , or field operations. + Influence: Proven ability to influence ... The ** Manager of Selling and Engagement ** plays...Engagement ** plays a pivotal role in activating Staples' customer -first selling culture across all retail stores. This role… more
- Sanofi Group (Cambridge, MA)
- … manager support, development and sharing of best practices **The Field Engagement Manager primary responsibilities include the following:** + Own, build and ... **Job Title:** Manager , Field Engagement **Location:** Cambridge, MA,...displays and exhibits). This position is heavily focused on customer service and a willingness to work with cross-functional… more
- Humana (Boston, MA)
- **Become a part of our caring community and help us put health first** The Customer Success Manager is a key leadership role responsible for ensuring ... on retention objectives and test new business initiatives. The Customer Success Manager plays a... Manager plays a critical role in driving customer retention through proactive engagement with customers… more
- Amazon (Boston, MA)
- …Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- Amazon (Boston, MA)
- …Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... You will also build skills that support multiple career paths within Customer Success , Relationship Management, Sales, or Product. The environment encourages… more
- Cornerstone onDemand (Boston, MA)
- Cornerstone is seeking an agile, results driven professional to serve as ** Manager , Customer Success ** . This role will report to the AMER Customer ... and outcomes, leading to renewals, expansion, and advocacy. The Manager , Customer Success will work...adoption and optimization support model, customer coaching, customer workshops, and other engagement programs +… more
- ISC2 (Boston, MA)
- …and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- MongoDB (Boston, MA)
- Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or...product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be… more
- GE Vernova (Boston, MA)
- **Job Description Summary** The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual ... in the existing contractual customer base. The Customer Success Manager will be...like renewal rate and NPS. + Execute a comprehensive engagement and communications strategy to maintain high customer… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... the corporate segment. **Responsibilities and Impact:** + Leadproactiveand innovative customer engagement initiatives in close collaboration withMarketing,… more
- SHI (Boston, MA)
- …experience, realize their return on investment, and are satisfied with their marketing engagement . The success manager will collaborate cross-functionally to ... of our top partners to the partner brand pages. The Partner Marketing Success Manager is responsible for maximizing partner value and delivering measurable… more
- Norstella (Boston, MA)
- Client Success Manager Company: MMIT Location: Remote, United States Date Posted: Jan 5, 2026 Employment Type: Full Time Job ID: R-1667 **Description** **About ... decision-making along the entire drug development journey. **The Role:** MMIT's Client Success team has the overall responsibility for the retention and growth of… more
- PagerDuty (Boston, MA)
- …+ Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at ... in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer… more
- Sharecare (Boston, MA)
- …from 8am - 4:30pm CST. **Job Summary:** Under the general supervision of a Customer Service Manager , the Program Engagement Representative has the primary ... members in the telephonic lifestyle management or clinical coaching. Additionally, Engagement Specialists will explain platform features and services available to… more
- allego (Waltham, MA)
- …the capabilities that matter most. You'll sit at the intersection of Customer Success , Product, Solutions Delivery, Sales Engineering, and Marketing, translating ... outcomes. Your work will directly influence how effectively our Customer Success Managers and Sales Engineers help... customer adoption. + Enablement aligned to the customer lifecycle and customer engagement … more
- Capital One (Boston, MA)
- …with self-service access to relevant security, privacy, and compliance information. + Customer Engagement : Act as a trusted technical and security advisor, ... Senior Manager , Customer Trust & Field Security...challenges. You will drive transparency, thought leadership, and strategic engagement , ensuring our security posture aligns with industry best… more
- Hilton (Boston, MA)
- …of:** + As part of HRCC Shared Services, you will be responsible for customer success projects\. These projects relate to internal and external partnerships, ... and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center Projects\)_ **Location:**… more