- UKG (Ultimate Kronos Group) (Lowell, MA)
- …whatever gives you purpose. We're united by purpose, inspired by you. As an Escalation Manager (EM) in the UKG Customer Success organization, working directly ... with a variety of internal constituencies, you will assume ownership of complex and escalated customer issues for our HCM/SaaS products and services. The ability to interact effectively with technical resources from internal UKG teams and to breakdown complex… more
- Ford Motor Company (Boston, MA)
- …evidence-based, timely decision making. **In this position ** The California Reacquired Vehicles (RAV) Escalation Manager is the Ford lead for our California ... buyback review/approval Operations. The California RAV Escalation Manager is also the primary lead for supporting Ford's Office of the General Counsel (OGC)… more
- Lumen (Boston, MA)
- …growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in ... and billing activities. **The Main Responsibilities** * Provide top level escalation support for Leadership. * Support management team members when needed.… more
- Wells Fargo (Boston, MA)
- …banking clients. The Wells Fargo Commercial Banking team is seeking a Senior Lead Commercial Banking Portfolio Manager to support its Middle Market Banking ... of the function, policies, procedures, and compliance requirements that influence and lead the broader work team to meet deliverables and deliver client solutions.… more
- Wells Fargo (Boston, MA)
- …you. **About this role:** Wells Fargo is seeking a Commercial Banking Portfolio Manager in Middle Market Banking as part of the Northeast Division Credit Portfolio ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Compass Group, North America (Waltham, MA)
- …the start of a career where you can flourish. Job Summary The Workplace Services Lead Manager is responsible for coordinating the work of themselves and the ... and daily activities to ensure timely, accurate completion of tasks + Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and… more
- IQVIA (Boston, MA)
- …and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager , and/or a leadership role in a specific CDM task ... escalation , workload projections, and provide technical expertise. + Lead direct negotiations with customer, eg, timelines, financial, process, resources. +… more
- IQVIA (Boston, MA)
- …management; communications; and milestone deliverables. Perform role of Data Team Lead (DTL). Comply with Good Clinical Practices (GCPs), applicable regulatory ... and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + With guidance,… more
- Federal Home Loan Bank of Boston (Boston, MA)
- Senior or Lead Bank/Treasury Operations Specialist Location Boston Apply Now ... Summary The internal job title will be Senior or Lead Bank Operations Specialist. This position is classified as...40 hours per week, or as agreed upon with manager . Additional hours may be required. This role will… more
- Beth Israel Lahey Health (Milton, MA)
- …and respect for all. Beth Israel Deaconess Hospital - Milton is seeking a Lead Public Safety Officer to join the Department of Public Safety and Security. Hours ... (7am - 3:30pm) Position Summary Reporting to the BID-Milton Manager of Public Safety and Security, this position is...at all times. This position is considered a working lead , however performs a wide variety of supervisory, inspection… more
- Dana-Farber Cancer Institute (Boston, MA)
- Under the general direction and supervision of the HIS Operations Manager the Team Leader is responsible for the effective coordination and organization required for ... in accordance with an established timeline. + Provide appropriate and timely problem escalation reporting as well as potential solutions to HIS and IS management as… more
- CAI (Boston, MA)
- …Developer Team Lead to work closely with our Business Analyst/Project Manager and oversee an agile team of developers and quality assurance testers supporting ... Summary** We are looking for a Senior Developer Team Lead ready to take us to the next level!...obtaining and providing bi-directional feedback + Act as initial escalation point of contact on associate issues, and advocate… more
- Eastern Bank (Boston, MA)
- The Client Service Team Lead plays a dual role in providing leadership and hands-on support within the client service team. This individual will manage and supervise ... delivery, and alignment with organizational objectives. Additionally, the Assistant Manager will perform senior-level client service duties, supporting Relationship… more
- Mentor Technical Group (Boston, MA)
- …Dominican Republic, Mexico, Germany, Canada, and South America. Responsibilities: + Lead and drive the implementation of sustainability initiatives to achieve cost ... management and performance to site, sponsors and corporate CoEs + Proper escalation of gaps identified, corporate team support needed and other changes such… more
- Deloitte (Boston, MA)
- …long-term, onsite client service delivery. Work you'll do/Responsibilities The Applications Manager oversees the Application Analyst I/II who is support their ... and resolves production support issues during Activation as applicable. Initiates escalation procedures. Identify potential issues and refer more complex issues,… more
- Olympus Corporation of the Americas (Westborough, MA)
- …@Olympus.com, it is likely not legitimate._ **Job Description** The Infrastructure Manager is responsible for leading the successful design, implementation and ... responsible for coordinating with the Infrastructure Service Operations Management Lead in demonstrating organizational resilience developing, managing, testing and… more
- SHI (Boston, MA)
- **Job Summary** The Manager of SHI Services - ServiceNow will lead a post-sales technical team focused on the ServiceNow platform. This client-facing leader will ... resources areproperly trained, wellutilized, andare deliveringhigh quality services. The Manager of SHI Services promotes the team's capabilities through pre-sales… more
- Ryder System (Boston, MA)
- …both the priority and impact of the items that pass through the process. + The Sr Manager lead reports to the owners of the data domains to set expectations and ... data governance program and makes all every day decisions. The Sr Manager manages and facilitates Governance Council meetings, meets regularly with Business Segment… more
- ServiceNow, Inc. (Waltham, MA)
- …understanding and solving technical challenges. This role requires the ability to lead salespeople, manage relationships, support sales efforts, and possess a deep ... on Customer Retention & Resolution, you will play an escalation le in maintaining and enhancing customer relationships. Your...and retention. Key Responsibilities: Account Management & Leadership: + Lead of team of sales people to help maintain… more
- Wondr Health (Boston, MA)
- …**DEPARTMENT** **:** **Technology** **: IT** **& Security** **POSITION** **:** ** Manager ** **of Compliance and Security** **REPORTS TO:** **S** **VP, Information ... conditions. To learn more, visit www.wondrhealth.com . **PURPOSE** : The Manager of Compliance and Security ensures compliance with governmental requirements (HIPAA,… more