- State of Massachusetts (Chelsea, MA)
- …is seeking to hire a* Service ** Desk ** Analyst *to join the*End**User**Support**Team*. The Service Desk Analyst is the first point of contact for the ... assistance within the End User Support Contact Center. The primary role of the Service Desk Analyst is to handle the processing of Tier 1 support and… more
- Motion Recruitment Partners (Boston, MA)
- Service Desk Analyst Boston, MA **Onsite** Contract $35/hr - $40/hr Our client is seeking a Service Desk Analyst to join the team and ensure IT ... software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst 's work directly contributes to the overall… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.** **Diagnose… more
- Robert Half Technology (Boston, MA)
- Description We are seeking a Help Desk Analyst II to become a part of our team in Boston, Massachusetts. In this role, you will be tasked with providing onsite ... written, verbal and presentational communication skills to provide excellent customer service and solve analytical problems. Requirements * Proficiency in Android… more
- CACI International (Jamaica Plain, MA)
- …+ Data Engineer + Database Engineer + Developer + DevSecOps Developer + Enterprise Service Desk Specialist + Functional Analyst + Marketing Manager + ... Business Analysts + Business Relationship Manager + Configuration Relationship Analyst + CyberSecurity Analyst + Cybersecurity Engineer...Portal Developer + Portfolio Business Analyst + Portfolio Architect + Portfolio Manager + Portfolio… more
- State of Massachusetts (Chelsea, MA)
- …events are quickly addressed and an associated incident is logged into the EOTSS Service Desk ticket system * Maintain logged incidents with detailed information ... community outcomes. EOTSS is seeking to hire an*IT Operations Analyst I*to join the Operations Service Group...an*IT Operations Analyst I*to join the Operations Service Group to ensure effective operation and technical functions… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tools to enhance ITSM processes, such as incident categorization, root cause prediction, and service desk automation. + Partner with technical teams to pilot and ... stakeholders to deliver optimized workflows, actionable analytics, and enhanced service delivery. The Senior Business Analyst will be part of the IT Service … more
- Parker Hannifin Corporation (Woburn, MA)
- …Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + Responsible for direct ... Digital & IT Analyst Location : Woburn, MA, United States Job...+ 2+ years of experience in a support or service role, actively interacting with customers on a regular… more
- Sevita (Boston, MA)
- …within the project tools + Support production applications by responding to service desk assignments, tracking problems/issues, and following up with customers ... impacts the lives of the individuals it serves? As the Senior Analyst for Applications Programming, you are responsible for new initiatives and enhancements… more
- CAI (Boston, MA)
- …Full time **Worksite Flexibility** Remote **Job Summary** As a Claims Processor Analyst , you will review processed claims and inquiries to determine corrective ... adjusting claims. **Job Description** We are looking for a Claims Processor Analyst to investigate and process health insurance claims and coordinate benefits for… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst (Interpretation and Advising) - Remote **Job Description** The Senior Compliance ... Analyst assists in the implementation of Prime's compliance programs...to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the… more
- Evolent (Boston, MA)
- …and/or Microsoft Azure - Application Insights is preferred + JIRA Service Desk ticketing system/Confluence experience is preferred **Technical Requirements:** ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support** is a highly motivated person with...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more
- Tufts Medicine (Burlington, MA)
- …research and resolve issues in a timely fashion. 15. Provide excellent customer service : communicate in a friendly and professional manner, empathize with users on ... support rotation, troubleshooting and resolving system issues escalated by the Help Desk . 17. Collaborate with vendor support personnel to research and resolve… more
- Interactive Government Holdings, Inc. (Ayer, MA)
- …provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data ... by providing and managing quality self-development programs and services. Service members will be provided with opportunities to continue...24 hours of accepting case (Non- LOI or help desk cases) when additional information is required for TA… more
- ThermoFisher Scientific (Waltham, MA)
- …clear and efficient communication. + Participate in the Service Desk function to address and resolve ... Experience Requirement: 6 years of experience as a Database Administrator, Technical Analyst or a related occupation. Required knowledge or experience with: +… more