- State of Massachusetts (Chelsea, MA)
- … and foster positive community outcomes. *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst * to join the End User Support Team. The ... Service Desk Analyst is the first point of contact for the Commonwealth supported end users and IT partners who are seeking technical assistance within the… more
- CAI (Boston, MA)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is ... in bringing neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be responsible for receiving… more
- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and… more
- BXP (Boston, MA)
- …analysis and ongoing improvements. Technology Implementations + Manage process, service , and technology improvement initiatives and assume ownership of ServiceNow ... and/or self-manage projects. + Demonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... of customer products and services + Experience working on a help desk / service desk handling tickets preferred + Experience troubleshooting Desktop hardware… more
- Robert Half Technology (Westborough, MA)
- Description We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting ... and software. * Knowledge of Microsoft Windows environments. * Experience handling service desk tickets and escalating issues when necessary. Technology Doesn't… more
- Pearson (Boston, MA)
- **Position Summary:** Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual ... to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support… more
- State of Massachusetts (Boston, MA)
- …Active Directory, Azure/ Entra ID and Office 365 * Prior experience with service desk software. Preferred Qualifications: * Experience in Higher Education * ... backgrounds, nationalities, and roles. **Job Description:** Official Title: Endpoint Management Analyst Weekly hours: 37.5 hours Salary range: $73,000 to $77,000… more
- BAE Systems (Nashua, NH)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more
- The Raymond Corporation (Lawrence, MA)
- Senior Credit Analyst Location: Lawrence, MA - Onsite Are you a seasoned financial professional with a passion for managing credit risk and driving business growth? ... Abel Womack seeks an experienced Senior Credit Analyst to join our team in Lawrence, MA. In...communication skills * Commitment to internal and external customer service excellence. * Strong analytical and problem-solving abilities. *… more
- WATTS (Andover, MA)
- …- and we have a dynamic future ahead. The SAP Finance Master Data Analyst will join our growing Financial Shared Services team to support master data requirements ... master data and business partner records. The SAP Finance Master Data Analyst will assist management with developing and implementing policies and procedures around… more
- AeroVironment (Wilmington, MA)
- **Worker Type** Regular **Job Description** **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate with ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber teams… more
- Federal Home Loan Bank of Boston (Boston, MA)
- Treasury Analyst Location Boston Apply Now (https://phh.tbe.taleo.net/phh01/ats/careers/v2/applyRequisition?org=FHLBBOSTON&cws=38&rid=451) The Federal Home Loan Bank ... benefits, and a work-life balance. Position Summary The Treasury Analyst (TA) will be primarily responsible for the tasks...may also be asked to assist the Member Funding Desk with member inquiries and booking advance transactions. The… more
- Veterans Affairs, Veterans Health Administration (Boston, MA)
- Summary The Program Analyst serves in the Research and Development Service Line in the VA Boston Healthcare System, Boston, Massachusetts. The position performs ... as well as serving as the Contracting Officer Representative for the Service Line with overall responsibility/supervision associated with all phases of the… more
- Bright Horizons (Newton, MA)
- The Sr. IT Application Support Analyst supports the continued development and maintenance of the Dynamics CRM cE. This role will perform second level application ... Develop and maintain user documentation and training materials to promote self- service and adoption + Customize entities, forms, views, dashboards, workflows,… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on… more
- Evolent (Boston, MA)
- …+ Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights + JIRA Service Desk ticketing system/Confluence experience To ensure a secure hiring ... Stay for the culture. **What You'll Be Doing:** The ** Analyst , Application Support** is a highly motivated person with...of issues, and escalation when necessary + Ensure that Service Level Agreements (SLAs) are met + Maintain and… more
- WATTS (Andover, MA)
- …for all Watts Water Technologies companies globally. The QAD Lead Business Analyst is responsible for providing advanced functional and technical expertise, and ... for projects and system change requests. + Manage and prioritize service and change requests, including problem resolution, enhancements, configuration changes, and… more
- WATTS (Andover, MA)
- …Materials and Services, AP invoices and reporting and Master Data Management. S2P SAP Analyst reports to S2P Process Lead who provides an oversight of the entire ... to the best practices for data governance and management, Service business liaison for data conversion and remediation +...limited to: + Ability to remain seated/standing at a desk or workstation for extended periods. + Ability to… more
- Citizens (Westwood, MA)
- Description The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ensures ... + Engage business partners as needed, including managing help desk tickets. + Execute manual data loads and perform...written). + Ability to manage competing priorities while meeting Service Level Agreements (SLAs). + Ability to manage workload… more