- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, coordinating ... improvement, and alignment with program objectives. **Key Responsibilities** + Manage overall service desk operations and team performance + Provide leadership… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery… more
- State of Massachusetts (Chelsea, MA)
- …issues to supervisor or manager . * Escalate potential major incidents to service desk operations promptly. * Maintain documentation as required and notify ... *About the Role:* EOTSS is seeking to hire a * Service Desk Analyst* to join the End...supervisor or manager of insufficient documentation. * Verify and confirm customer… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- HealthFitness (Cambridge, MA)
- …working on-site in the absence of management. + Support the Assistant Membership Manager with onboarding of Front Desk staff, including leading training ... proudly managed by HealthFitness, is seeking a **Lead Front Desk Attendant** to join the team on campus in...lead by example and are passionate about delivering exceptional service , we'd love to have you on our team.… more
- Ophthalmic Consultants of Boston (Quincy, MA)
- …who thrive in a fast-paced environment and have a passion for providing outstanding customer service ! We are currently looking for Front Desk Lead for our Quincy ... careers. Can we help you with yours? The Front Desk Lead will be responsible for upholding OCB values...flow. + Assists Revenue Cycle Supervisor or Regional Business Manager in training or mentor of assigned staff and… more
- GovCIO (Boston, MA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Cambridge Health Alliance (Cambridge, MA)
- Receptionist/Front Desk **Requisition Number:** 740 **Pay Range:** $19.00 - $23.00 per hour **Location:** CHA Cambridge Hospital **Work Days:** Monday thru Friday ... * Does not wait for someone to approach the desk , initiates contact with each person as he/she enters...issues. * Under the general supervision of the Office Manager , responsible for performing a wide range of administrative/receptionist… more
- ASM Global (Worcester, MA)
- …POSITION RESPONSIBILITIES: + Accountable for staffing each shift on the Executive Desk + Responsible for completing incident reports accurately and completely + ... Completes m onthly desk staff schedules and posted in all areas assigned...Ability to work with minimal supervision + Strong customer service skills + Good written, verbal and interpersonal skills… more
- BXP (Boston, MA)
- …standards. + Provision and manage access through Active Directory and Security Manager . Maintain and enforce directory policies and standards. + Deploy and support ... analysis and ongoing improvements. Technology Implementations + Manage process, service , and technology improvement initiatives and assume ownership of ServiceNow… more
- Beth Israel Lahey Health (Chestnut Hill, MA)
- …including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports ... to the manager with input from assigned physicians, nurses or other...greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice… more
- Hannaford (Lowell, MA)
- …Supervise performance of all duties and responsibilities of all front-end and service desk /kiosk associates as assigned by Manager of Customer Service * ... policy. * Assign fixed activities to front end and service desk /kiosk associates during idle periods as...being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. * Secure front-end… more
- Citizens (Westwood, MA)
- …recurrence. + Collaboration: Work closely with application owners, infrastructure teams, service desk staff, vendors, and business stakeholders to coordinate ... organization is committed to operational excellence and resilient IT service delivery. As a Major Incident Manager ,...IT service delivery. As a Major Incident Manager , you will play a pivotal role in protecting… more
- WATTS (North Andover, MA)
- …all end-user technologies and services. This includes global oversight of the Service Desk , Endpoint Management, Desktop Support, and Workplace Collaboration ... Primary Job Duties and Responsibilities + Provide leadership and oversight for Service Desk , Endpoint Management, and Desktop Support operations across all… more
- Expeditors (Peabody, MA)
- …and a friendly environment, all of which foster an innovative, customer service -based approach to logistics. Expeditors is a global logistics company headquartered ... + Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. +...improved efficiency to offer customers better cycle times and service as well as controlling costs. + Ensure all… more
- Magnus Veracross (Wakefield, MA)
- …space for students and teachers Role Overview: Highly organized and professional Office Manager & Administrative Coordinator to own the daily operations of our new ... Global HQ. Responsible for workplace management, front desk reception, facilities coordination, and providing administrative and event support to the SVP of Business… more
- State of Massachusetts (Boston, MA)
- …of fines, processing overdue notices, patron record updates) and provides other front-line desk service . * Provides reference assistance and assists patrons in ... dedicated staff, and welcoming space enrich MassArt. The Circulation and Computer lab manager performs all circulation desk functions in the library as well… more
- Extra Space Storage (Somerville, MA)
- …, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager , Retail Associate, Store Associate, ... -Starting Pay Range $23.00/hr. The **Store Manager ** oversees the daily operations of one or...Off** accrued throughout the year, increasing with years of service + **Generous 401(k) match with Traditional and/or ROTH… more
- Extra Space Storage (Saugus, MA)
- -Starting Pay Range $20/hr. The **Assistant Store Manager ** plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the ... guidance of the District Manager and Store Manager . This role ensures...Off** accrued throughout the year, increasing with years of service . + **Generous 401(k) match with Traditional and/or ROTH… more
- Aston Carter (Lexington, MA)
- …current dining retail and entertainment trends Skills event planning, front desk , microsoft office, customer service , administrative support, data entry ... team for more day to day tasks. The Community Manager 's main duty is to create and manage programming...contracts with area vendors for best price product and service * Works with Experience Management corporate team to… more