- Cleo (Concord, NH)
- ** Escalation Manager ** Remote - USA Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ ... we have experienced tremendous growth over recent years. The Support Delivery Escalation Manager is a highly motivated professional responsible for overseeing… more
- Sunrun (Concord, NH)
- …belonging. **Sunrun is seeking a highly collaborative and proactive Sr. Affiliate Experience Manager to join our Affiliate Partner team. This role is responsible for ... and end consumers into operational frameworks.** **The Sr. Affiliate Experience Manager will utilize their B2B2C expertise to analyze customer experience metrics… more
- System One (Concord, NH)
- Technical Customer Service Account Manager Lead **Employment Type:** Contract/Temp **Date Posted:** 9/24/2024 **Location:** Remote **Pay Range:** $40.00 - $55.00 per ... customer complaints and facilitate resolution and act as the escalation point for other + Handles all data recalls...and support with any service-related issues that result in escalation + Own large and specialty projects for the… more
- SitusAMC (Concord, NH)
- …will Manage a global team of full-stack JAVA developers and QA professionals. As the Manager of Software Development you will be part of a collaborative team that is ... for the full software development life cycle, from conception to deployment. The Manager of Software Development is a hands on technologist and people leader. You… more
- CBRE (Concord, NH)
- Sr Procurement Manager , Procurement Point of Contact Job ID 188153 Posted 21-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest ... America **About the Role:** As a CBRE Procurement Sr. Manager , you'll be responsible for managing a large team...Service (PAAS) organization. + Be the Procurement point of escalation for specific client account(s). + For PaaS accounts,… more
- SHI (Concord, NH)
- **Job Summary** SHI has an exciting opportunity available as a Sr. Project Manager . The Sr. Project Manager will lead and manage large and complex Services ... projects for SHI's Customers. The Sr. Project Manager is responsible for on-time and on-budget project execution...solving skills with the ability to serve as an escalation point and knowledgeable resource who ensures timely issue… more
- GovCIO (Concord, NH)
- **Overview** GovCIO is currently hiring for a Program Manager focused on Operational Excellence (OPEX), with a background in IT back-end systems and databases. This ... lead our clients through conceptualization, strategic planning, and execution. The OPEX Program Manager will be responsible for the following: + Lead the CDW System… more
- GovCIO (Concord, NH)
- **Overview** GovCIO is looking for a Sr. Project Manager to join our Health PMO team. The candidate should have experience with a civil agency, preferably the ... team members and line managers. Reports to the Product Line Sr. Program Manager . + Manage Agile delivery model, whether Scaled Agile Framework (SAFe), Lean Kanban,… more
- Zurich NA (Concord, NH)
- Business Development Manager 117767 Zurich North America is hiring a Business Development Manager to join our team! We are open to hiring talent remotelylocated ... Business Units to facilitate a unified face to market. + Serves as the escalation point for distributor on service and business + Manages sales pipeline. + Achieves… more
- TD Bank (Rochester, NH)
- …of Business:** Personal & Commercial Banking **Job Description:** The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and ... and compliance requirements are met + Acts as an escalation point for Customer problem resolution - identifies how...have regular career, development, and performance conversations with your manager , as well as access to an online learning… more
- Merck (Concord, NH)
- …and Head of Clinical Quality Operations (HCQO), the Clinical Quality Operations Manager (CQOM)} is responsible for the execution of operational quality activities ... Quality Plans and Regulatory Health Authority inspections status and results, including escalation of overdue CAPA commitments. + Assesses and provides input to… more
- M&T Bank (Concord, NH)
- **Overview:** **RMSP: Relationship Manager Sales Training Program** The training is targeted to ensure that participants will learn commercial-specific job knowledge ... in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. + Complete other related duties as assigned. **Scope… more
- Verint Systems, Inc. (Concord, NH)
- …Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer ... + Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and… more
- SHI (Concord, NH)
- **Job Summary** The Technical Account Manager on the Managed Services team serves as clients' main point-of-contact for proactive post-sales managed services ... Support, Services, and others, to address customer needs + Serving as an escalation point for customer concerns + Collaborating with the customer's SHI sales… more
- Veterans Affairs, Veterans Health Administration (Manchester, NH)
- Summary This Registered Nurse- Mental Health Case Manager position is located in Outpatient Mental Health at the Manchester VA Campus location. This position is ... groups. The MH RN uses therapeutic communication techniques, practices de- escalation techniques, utilizes recovery-oriented language, and provides Veterans, their… more
- American Express Global Business Travel (Concord, NH)
- …possible resistance. **Problem Solving & Decision Making:** + Identification and escalation of critical issues (including discrepancies between global contracts and ... local needs). + Ability to cross communicate in a matrix environment (testing of site - decision tree). + Consult and determine cycle of implementation plan with customers and internal GBT teams. + Determine and escalate delays during implementation cycle,… more
- GovCIO (Concord, NH)
- …of a personally sensitive nature (lost loved ones, burial information etc.) + Escalation of issues to VA stakeholders + Collaboration across entire VLM project team ... coordination. + Work directly with the Veterans Legacy Memorial (VLM) Project Manager , VLM developers, Office of Information & Technology, and other government staff… more
- H&R Block (Manchester, NH)
- …associates accountable to Service Standards execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager ... clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General... to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the… more
- H&R Block (Raymond, NH)
- …to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager ... clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General... to the Multi-Unit Team Leader and District General Manager as necessary + Lead the office from the… more
- CenterWell (Concord, NH)
- …formulary compliance. Provides monthly and quarterly reporting. + Serve as Tier 2 Escalation in Wound Escalation Process utilizing wound and ostomy digital ... largest providers of home health services, and fourth largest pharmacy benefit manager , CenterWell is focused on whole-person health by addressing the physical,… more