- The Cigna Group (Bloomfield, CT)
- …the open position you see is right for you, we encourage you to apply! **About the team ** Calling all customer experience champions - we are looking for a ... Marketing Analytics, Digital, Product, Account Management, and more, **we co-create thoughtful customer experience strategies** with the goals of, a) helping… more
- The Hartford (Hartford, CT)
- …and business line UW/sales channels. This role coordinates closely with the enterprise customer experience team , research team , business strategy ... Director Customer Experience - MQ06CE We're determined...Establish the approaches and implementation of research to understand customer loyalty and return on investment. + Lead… more
- CVS Health (Hartford, CT)
- …competitive landscape across the healthcare and retail industries. Reporting directly to the Lead Director of Customer Experience , Enterprise Insight, the ... and Heath Insurance businesses. Working with a cross functional team of insights professionals, customer experience...a cross functional team of insights professionals, customer experience , and consultants, this person will… more
- Michaels (Avon, CT)
- …the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate ... Store - HART-AVON, CT Deliver a customer centric shopping experience by managing...by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to… more
- Tractor Supply Company (Farmington, CT)
- …of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience . The Team Leader is also responsible for promoting a ... Solutions. + Ask to Add Value & Appreciate the Customer . + The Team Leader ...+ Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that… more
- Boehringer Ingelheim (Ridgefield, CT)
- **Description** Are you ready to lead a global team and drive...Team working as a partner to the global Customer Experience Excellence Team . + ... and Sales teams? We are looking for a dynamic leader to take charge of our IT Performance Measurement...AI, Analytics & Performance Measurement, Gross to Net Analytics, Customer Outcome, and Voice of Customer . -Trusted… more
- Michaels (New Britain, CT)
- …with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate ... HART-NEW BRITAIN, CT Lead and coach a team of framers who focus on building customer...custom framing experience is preferred Retail management experience Experience leading a sales team… more
- Saint-Gobain (Orange, CT)
- …on the world around us. Reporting to our Global Value Development Manager, the Digital Customer Support Leader will play a critical role in supporting the inside ... manager and will work among our global and international customer service team Supporting various technical B...to align with the company vision. + Ability to lead in a team -based environment and to… more
- Evolent (Hartford, CT)
- …better health outcomes and a more connected care journey. We are hiring for a Team Lead to join our Pharmacy Care Customer Service Team . The Team ... team in achieving and maintaining service levels and customer experience , understanding that service has a...the organization. **What You Will Be Doing:** + The Team Lead provides support to Customer… more
- H&R Block (Meriden, CT)
- …Standards execution and client service experience , with escalation to the Multi-Unit Team Leader and District General Manager as necessary + Serve as point ... **551092BR** **Title:** Associate Team Leader **Our Company** **:** At...coverage and engaging with clients to deliver an outstanding experience + Lead daily activities to ensure… more
- H&R Block (Colchester, CT)
- …relationships that will grow stronger every year. Joining us as a ** Team Leader ** , you'll provide leadership to a customer -centric team of associates ... execute on Service Standards recognizing outstanding associate contributions + Lead daily team meetings and communicate essential...Expertise** + Prior experience working in a customer service, shift leader , or similar role… more
- H&R Block (Naugatuck, CT)
- **529465BR** **Title:** Multi-Unit Team Leader **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our defining Purpose is to ... **A Typical Day ** Joining us as a **Multi-Unit Team Leader ** , you'll provide leadership over...to resolve associate issues and address performance concerns + Lead daily team meetings and communicate essential… more
- H&R Block (West Hartford, CT)
- **528269BR** **Title:** Block Advisors Multi-Unit Team Leader 2 **Our Company** **:** At H&R Block, we believe in the power of people helping people. Our ... is always open. **A Typical Day** As a **Multi-Unit Team Leader ** at a Block Advisors office,...to resolve associate issues and address performance concerns + Lead daily team meetings and communicate essential… more
- GE HealthCare (Norwalk, CT)
- …+ Implement event tracking, user segmentation, and in-app engagements to enhance the customer experience . + Partner with internal teams to integrate data into ... PX, Pendo, WalkMe, Amplitude, Heap, etc.). + Knowledge of customer success best practices and methodologies. + Experience...to internal vision and bring related suggestions to the team . + Understands principles of design thinking, what it… more
- IDEX (Farmington, CT)
- **Is a Team Lead Role at Mott a GREAT fit for...and coordinating multiple priorities this job is for you. A team leader is a role model in the group ... and being an advocate for change and improvement. The team lead has a direct impact on...a memorandum for record. 6. Drive actions to resolve customer complaints with Quality 7. Creating a culture of… more
- Grant Thornton (Hartford, CT)
- Grant Thornton is seeking an Experience Leader (Associate Director) to join the team . Approved office locations can be found below. As an Experience ... the strategic design and orchestration of our end-to-end client experience across all stages of the journey-from lead...Design, or related field preferred + 8-10 years of experience in client/ customer experience , digital… more
- Guardian Life (Stamford, CT)
- **Position Summary** The CX Training Lead is responsible for championing the strategic development and execution of learning and organizational development ... design. You have outstanding facilitation, organizational, planning, and presentation skills to lead productive meetings and workshops. You are a change advocate and… more
- American Express Global Business Travel (Hartford, CT)
- …- Friday:** **9:30am - 6:00pm PST** **Key accountabilities** **People** + Act as the People Leader for all Travel Consultants in the team + Coaching - provide ... CSAT performance, identify actions and communicate results **Skills and Experience ** + People Leadership - Managing a team...their own solutions + Relationship building and management + Customer service focus + Focus on customer … more
- The Hartford (Hartford, CT)
- …future. The Hartford Financial Services Group is seeking a highly creative and passionate Lead Data Engineer with experience working in a dynamic and broadly ... responsibility of this role is to manage our joint customer connection application which leverages entity resolution to discover...and P&C. We are looking for an independent technical leader who will partner closely with business leaders and… more
- The Hartford (Hartford, CT)
- Team Leader Claims - CH08AE We're...make sound decisions based on a mixture of analysis, experience and judgment + Manage claim assignment process by ... we help shape the future. The WC Claims Plus Team Leader will manage and direct claim...handlers and offer advanced expertise to help teammates + Experience in leading and managing all levels of staff… more