- General Dynamics Information Technology (San Antonio, TX)
- …years of related experience **US Citizenship Required:** Yes **Job Description:** GDIT is looking for ** Help Desk Technician III ** who holds an active ... Be Able to Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Desktop Management,End User Support, Help … more
- T and T Consulting Services (San Antonio, TX)
- …Education/Experience:** * Active Secret Clearance * 3+ years experience supporting IT Help Desk * Experience using Remedy or ServiceNow ticketing system ... or the Tier III support but managed by the Tier II technician until resolved. The Tier III support is defined as but is not limited to the Tier II Manager,… more
- T and T Consulting Services (San Antonio, TX)
- …+ Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + Provide a weekly report on ... most common problem reported during the week, average time to close a ticket by technician , average time to close a ticket by type, and average time to close a… more