- Cleveland Clinic (Cleveland, OH)
- IT Lead Process Analyst Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work ... all activities are carried out as required throughout the service lifecycle consistently across different IT teams + Act...roles for executing the process. + Coordinate directly with ITSM tool team to ensure process automation and tool… more
- KeyBank (Brooklyn, OH)
- …describe what the Problem Management process strives to achieve: + Improve service quality through a proactive reduction of incidents. + Identification of underlying ... root cause of service failures, including people, process, technology issues, to ensure...technology **Required Qualifications** + Clear understanding of ITIL and ITSM + ITIL V3 Foundations Certification + Six Sigma… more