- TEKsystems (Cedar Rapids, IA)
- Description As a Customer Care Agent , you will play an important role in delivering a delightful experience that unlocks every tax advantage for our ... customers by leveraging your customer service and technical expertise along with your exceptional...products through phone, chat, and email providing a positive customer experience. * The scope of product (technical) support… more
- Mass Markets (Iowa City, IA)
- …training tools and techniques + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, ... the industry. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of… more
- Molina Healthcare (Iowa City, IA)
- …position will help preserve service excellence through monitoring and assessing customer interactions of Call Center Associates; documenting agent performance ... progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service. + Managed Care experience To...Call Center, or Customer Service. + Managed Care experience To all current Molina employees: If you… more
- Aegon Asset Management (Cedar Rapids, IA)
- …make the most of what's important to them. We're empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit ... Financial Assets, which includes legacy blocks of long term care , universal life, and variable and fixed annuities. These...of inserting, folding and postage meter equipment. + Key customer /group policies and scan documents into AWD. + Store… more
- H&R Block (Coralville, IA)
- …would be even better if you also had ** **:** + CPA or Enrolled Agent certification + Experience completing complex tax returns + 5+ years of experience in ... building a Connected Culture - one in which trust, care , and connections are how we work together as...via phone, email and chat + Experience utilizing effective customer service techniques + Analytical and problem-solving skills +… more