- SAIC (Washington, DC)
- **Description** SAIC is seeking a Customer Experience Lead who will function as the pivotal Voice of the Customer , with the primary mission of ... guaranteeing a superlative and consistently positive customer experience throughout all facets of the...facets of the program. In this dynamic role, the lead will diligently oversee the adherence to Service Level… more
- Fannie Mae (Washington, DC)
- …marketing policies, objectives, and initiatives. *THE IMPACT YOU WILL MAKE* The Marketing & Customer Experience Lead Associate role will offer you the ... plans and content strategies for Multifamily events. * Candidate will lead coordination across stakeholders supporting each event, manage cross-project dependencies,… more
- The Hertz Corporation (Annapolis, MD)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...starting salary for this role is $100K, commensurate with experience . **What You'll Do:** + Lead initiatives… more
- Coinbase (Annapolis, MD)
- …organization, operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager, Coinbase One, to evolve ... You'll Do* * Own the end-to-end Coinbase One CX experience across Priority Support, Coinbase One Card, and Account...CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through… more
- Woodforest National Bank (Arbutus, MD)
- …customers, community members, and retail partners. * Embrace and leads a technology driven customer experience . * Lead , partner and execute a community ... loans through inside and outside business calling. * Enhance customer experience and the reputation of the...Work Status: . Full-Time. Supervisory Responsibility: . Mentor or lead a team of more junior staff but does… more
- Anywhere Real Estate (Baltimore, MD)
- …search innovations, generative content platforms, and UX best practices **Conversion &** ** Customer Experience ** 1. Lead conversion rate optimization ... engines. As Director of Website Strategy, you'll own the revenue and lead generation strategy across our digital properties, driving measurable business impact… more
- Teradata (Annapolis, MD)
- …efficiency by designing elasticity mechanisms that reduce waste without compromising performance or customer experience . + Lead the creation of reference ... every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You'll… more
- Coinbase (Annapolis, MD)
- …working at the intersection of product and support to transform the customer experience . We're hiring a Senior Program Lead , a pivotal role focused on ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide… more
- Coinbase (Annapolis, MD)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... the Director of Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture, and execution for… more
- Amazon (Arlington, VA)
- …broad stakeholder groups? Strategic Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the ... will possess a deal strategist and negotiator background, and experience in technology sales with customers and partners, and...on the competitive situation, create an actionable strategy, and lead engagement with the customer . Structure: You… more
- General Dynamics Information Technology (Arlington, VA)
- …will manage the day-to-day work activities of the team, including timelines, customer experience , and relationship management, and prioritizing and allocating ... IMPACT** Candidates must have at least 10 years of experience in the following: * Managing customer ...issues/requests. Proactively make recommendations for prevention and resolution. * Lead coordination efforts with customer for oversight… more
- Burlington (Forestville, MD)
- …retail, and you thrive in a fast-paced environment, join Our Burlington team as a ** Customer Service Lead ** ! **Overview:** As the Part Time Customer Service ... and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead ...and customer feedback surveys by maintaining a customer -first focus and delivering a consistently great experience… more
- Fannie Mae (Washington, DC)
- …strategies that align with business goals and enhance customer experience . * *Performance Marketing & Optimization*: Lead performance-driven marketing ... through Fannie Mae's owned channels, including email marketing, social media, new customer onboarding, user experience , and website content, ensuring consistency… more
- SMX (Annapolis, MD)
- DoD FM Product Customer Lead (4908)at SMX(View all jobs) (https://www.smxtech.com/careers/) United States cBEYONData is seeking a DOD Financial Management ... Customer Lead to support our federal ...Excellent communication skills + Government/DoD FM + Tri-Annual Review/DARQ experience + Data analysis **Preferred qualifications** + SQL +… more
- CenterWell (Annapolis, MD)
- …closely with vendors to ensure interoperability and a seamless end-user experience . + Customer & Clinical Voice: Lead structured Voice of Customer (VoC) ... Product Owner - Clinical Referral and Specialty Care to lead strategy and execution for our referral management, payer...critical to shaping how our patients and care teams experience internal and external specialty care. The ideal candidate… more
- Amazon (Arlington, VA)
- …diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll ... your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support. Work in a rotating shift schedule,… more
- Cardinal Health (Annapolis, MD)
- …units to align priorities and resolve service issues, ensuring a seamless customer experience _Team Leadership & Development_ + Lead and inspire a team of ... Vice President of Sales for Specialty Physician Office will lead the national sales strategy and execution for Cardinal...service issues and delivering holistic solutions for a seamless customer experience + Executive presence and ability… more
- M&T Bank (Baltimore, MD)
- …+ Customer Centric - Outside in perspective with a focus on improving the customer experience + Curiosity - Seeks out ways to improve the customer ... in the definition and execution of research exercises. **Managerial/Supervisory Responsibilities:** Lead and mentor a team **Education and Experience Required:**… more
- The Gathering Spot (Washington, DC)
- Community Experience Lead About The Gathering Spot The Gathering Spot is a premier private membership club designed for ambitious professionals, creatives, and ... flourish. The Opportunity We're seeking an exceptionally warm, service-driven, and community-minded Community Experience Lead to be the face of the member … more
- OCT Consulting, LLC (Washington, DC)
- Strategic Design & Experience Lead (SDEL) OCT Consulting is a business management and technology consulting firm that provides support to Federal Government ... currently has an opening for a Strategic Design & Experience Lead (SDEL) to work with our...of experience shaping and delivering strategic design, customer experience , and/or brand innovation initiatives for… more