- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Koniag Government Services (Washington, DC)
- **Koniag Government Services company** is seeking a Quality Assurance Specialist L2 to support our government customer in Washington, DC. Must be able to ... oversight + Program leadership capabilities **Requirements:** + Strong quality assurance focus + Excellence in customer relations + Advanced communication… more
- Koniag Government Services (Silver Spring, MD)
- **Koniag IT Systems, LLC, a** Koniag Government Services company, is seeking a Quality Assurance Specialist Records Management to support **KITS** and our ... government customer in Silver Spring, MD. **This position requires the...Koniag IT Systems is seeking an experienced Records Management Quality Assurance Specialist to ensure the … more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- V2X (Washington, DC)
- … service experience for all agency employees. Project Managers III / IV ( Quality Assurance ) shall be experienced in construction and project management to ... to provide Facilities and Technical support to our government customer in the DC Metro area, with potential for...could be required, under the supervision of US Government quality assurance team leads. Performance of this… more
- Amazon (Arlington, VA)
- …and the knowledge manager for related data. The team delivers three core service lines: alarm management, incident response, and customer support. If you ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is ... is seeking a skilled military veteran or IC Agency counterpart to support customer operations. This critical role serves a national intelligence agency in a complex,… more
- Leidos (Columbia, MD)
- …with quality management systems (QMS), continual improvement process, quality assurance , including compliance with internal and external specifications ... **Description** ** Quality Engineering & Control Business Area Manager** **for**...Engineering & Control (QEC) Manager to join our Mission Assurance organization in support of our Cyber and Analytics… more
- CVS Health (Severn, MD)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Colossal Contracting, LLC (Annapolis, MD)
- Customer Service Representative Annapolis, MD (http://maps.google.com/maps?q=Annapolis+MD+USA+21401) * Operations Description Colossal Contracting, LLC is ... looking for a Customer Service Representative to work out of...Responsibilities + Proactively reach out to clients to perform quality assurance checks. + Work with sales… more
- CenterWell (Annapolis, MD)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- CVS Health (Annapolis, MD)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Upper Marlboro, MD)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- Otsuka America Pharmaceutical Inc. (Annapolis, MD)
- …applicable cGMP/GDP quality standards. This role will direct Biologics Quality Assurance support, including oversight of upstream and downstream biologics ... regulatory requirements. + Responsible for reviewing, drafting, and augmenting existing Quality agreements with external service providers to assure that… more
- M. C. Dean (District Of Columbia, DC)
- …position reports directly to Vice President of Quality Assurance / Quality Control (or designated representative in QAQC service center). Responsibilities ... are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for...**Active Top-Secret/SCI Clearance required.** On behalf of VP of Quality Assurance / Quality Control, this position… more
- Intuit (Washington, DC)
- …conversation intelligence, or performance strategy. **Qualifications** + Proven experience in Quality Assurance leadership, with strong focus on sales and ... Framework Development** + Own and evolve the sales and service QA strategy, integrating AI and human-led scoring to...customer experience. + Deep understanding of sales processes, quality frameworks, and customer experience drivers. +… more
- ASR Group/Domino Sugar (Baltimore, MD)
- …the right thing, even when it is difficult. Demonstrates technical proficiency, reliable customer service and delivery of results in supporting clients; speaks ... external customer needs by providing and delivering professional, helpful, high quality service and support REQUIRED EDUCATION & WORK EXPERIENCE + Bachelor's… more
- ASR Group/Domino Sugar (Baltimore, MD)
- …years of experience working in a sugar refining operation + Knowledge of Quality Assurance /Control practices and procedures + Knowledge and understanding of ... even when it is difficult. Demonstrates technical proficiency, reliable customer service and delivery of results in... needs by providing and delivering professional, helpful, high quality service and support We are an… more
- Amazon (Sparrows Point, MD)
- …* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance , Human Resources to develop plans to meet business ... their shifts to maintain the highest levels of safety, quality , attendance, and performance. You will also play a...improvements (Lean process, Kaizen, and/or Six Sigma) - Excellent customer service , communication, and interpersonal skills -… more
- IBM (Annapolis Junction, MD)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more