- TekSynap (Washington, DC)
- …ensuring efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and ... that Help Desk techniciansare maintainingaccurateand comprehensive records of all Help Desk incident ticket activities. + **Succession Plan Post-… more
- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... SLAs. + **Process Improvement:** Continuously refines help desk processes and implements best practices for incident...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- Leidos (Washington, DC)
- **Description** **Leidos has an exciting Service Desk and Incident Manager position which will be worked out of our customer's facilities in Washington, ... DC.** The Manager will lead an ITIL-aligned hybrid service ... team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... efficient, secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk … more
- Koniag Government Services (Baltimore, MD)
- …**Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public Trust clearance ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...paid holidays, three weeks paid time off, and more. ** Help Desk ** Tuknik Government Services, LLC (TGS)… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... operating procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password… more
- SAIC (Washington, DC)
- …for Junior and Mid-level desk side engineers. + Must be able to manager a team of technicians including workload and performance. + The lead will be expected ... junior, mid, and senior level techs, provide expertise to help solve difficult problems + Manage schedules for team...with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... to security protocols. + Develop and manage a robust incident response plan for supply chain security breaches or...We areseekinga highly experienced and dedicated Secure Supply Chain Manager to oversee and enhance the security and integrity… more
- NuAxis Innovations (Washington, DC)
- …**Experience:** Five (5) + years' supervisory experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, ... **Desktop Support Manager ** Location **Washington, DC** \# of openings **1**...be resolved within the established timeframes. **Knowledge Requirements:** + Incident Management + Problem Management + Change Management +… more
- SAIC (Washington, DC)
- …in managing End User Services and Infrastructure Operations teams and technologies. + Help Desk , Exec Help , Enterprise Operations Center, Server, Storage, ... **Description** SAIC is seeking an End User Operations Manager to support our DOT customer in Washington...is to drive efficiency of organizational processes and to help maintain and grow this standard in addition to… more
- CACI International (Arlington, VA)
- …Interact with internal and external stakeholders (Program Management, Government Product Support, Help Desk Management and Infrastructure / Data Center POCs, ... Information Technology Manager Job Category: Information Technology Time Type: Full...and processes for disaster recovery + Engage in rapid incident support with Development and Infrastructure team members to… more
- Ensono (Annapolis, MD)
- …representatives **Other Qualifications** + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management ... Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of… more
- Chenega Corporation (Washington, DC)
- …BI reports, Inventory automation, Microsoft Power Automate, and Approvals. + Perform help desk -related duties. + Support, maintain, monitor, troubleshoot, and ... security policies, processes, and procedures. + Assist with information security incident response activities, risk assessment and risk management activities, and… more
- Koniag Government Services (Baltimore, MD)
- …with the support staff towards problem resolution. + Use problem management database and help desk systems as the primary problem tracking and resolution tool. ... email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Tuknik Government… more
- SHI (Annapolis, MD)
- …continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote ... and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. **But the heartbeat of SHI is our employees… more