- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 2 (Pipeline)to join...week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first… more
- DCCA (Fort Meade, MD)
- …of a team that has a people first mentality and a dedication to excellence. The Level 2 Help Desk Specialist shall possess the following capabilities: ... . Utilize work aids to resolve tickets at lowest level of support. . Receive, triage and route tickets to Tier 2 Help Desk according . Compile and… more
- TAD PGS, Inc. (Laurel, MD)
- … Help Desk Techniciansfor a leading Company located inLaurel, MD. These are Tier 2 level help desk positions. US Citizenship Required **Must be ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...+ Must have at least 4 years related Tier 2 Enterprise IT Technical support experience + Possess a… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly + Compile and organize data for monthly status ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Level I...be substituted for a bachelor's degree **Required Experience:** Two ( 2 ) years' help desk experience… more
- TAD PGS, Inc. (Laurel, MD)
- …an IT-related field. + Have 2 + years ' experience in a call center Help Desk environment and using system management tools such as Symantec Ghost Solution ... We have an outstanding Contract position for aJunior IT Help Desk Agentto join a leading Company...duties, as assigned. Basic Hiring Criteria: + Must have 2 or more years Tier 2 Enterprise… more
- DCCA (Fort Meade, MD)
- …tickets at lowest level of support. . Receive, triage and route tickets to Tier 2 Help Desk according . Compile and organize data for monthly status ... people first mentality and a dedication to excellence. The Level 1 Help Desk Specialist...oral communications, make recommendations for improving documentation Qualifications: Two ( 2 ) years demonstrated Help Desk … more
- General Dynamics Information Technology (Washington, DC)
- …be measured through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing ... Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help ...program support as a Tier 2 Service Desk Technician. Delivering excellent customer… more
- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials system. ... This role involves managing day-to-day operations of the help desk , troubleshooting system issues, and ensuring...year of experience, equivalent in responsibility to the GS-12 level in the Federal service, providing user support for… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help Desk Support,Technical ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- Chenega Corporation (Arlington, VA)
- …Software Development, and Program Management. Job Title:Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level :Secret Clearance. Top Secret ... Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives...must. Qualifications + Associate's degree. Can be substituted with 2 + years of relevant experience. + Three years relevant… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Technical Support,Troubleshooting **Certifications:** ... Security+, CE - CompTIA Security+ CE **Experience:** 2 + years of related experience **US Citizenship Required:**...of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... **Req ID:** RQ193550 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician IV Transform technology into… more
- GovCIO (Washington, DC)
- …teams and vendors to resolve issues that cannot be fixed at the service desk level . Strong problem-solving and technical skills are essential, along with ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier- 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_ **Category** _IT… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... **Req ID:** RQ192472 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret/SCI...shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk … more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. **Work location 100% onsite in Laurel, MD ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... escalating tickets as necessary to the appropriate support teams. + Support program- level Service Desk functions to include evaluating, processing/resolving, and… more
- Global Resource Solutions (Arlington, VA)
- …an enthusiastic, motivated, detail orientated, and talented individual for the position of Help Desk Specialist II. Job Description: Summary: The Help ... certification requirements outlined in DoD Directives 8570.01-Mfor Information Assurance Technician Level 2 within 6 months of the date of hire. Security… more
- NuAxis Innovations (Washington, DC)
- …for Office 2007 or later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge ... Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and...(KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules. **Experience:** At least 2 … more
- General Dynamics Information Technology (Annapolis, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... **Req ID:** RQ196441 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...the program: 1. Security+ CE or another 8570 Cert 2 . PWS 9.1 cert The likely hourly rate for… more
- Amentum (Washington, DC)
- …and resolve technical problems. You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved ... ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored,...or past work may be used to show the level of experience needed to perform at this … more