- General Dynamics Information Technology (Annapolis Junction, MD)
- …Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Technical Support,Troubleshooting **Certifications:** ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - MIDS Transform technology...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Remote Support,Technical Support,Troubleshooting **Certifications:** ... 1 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- General Dynamics Information Technology (Arlington, VA)
- …to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service,Phone Support,Technical ... required. + Use ticketing system to: + Proactively check help desk queue for new emails and...extensively researching the issue again. + Notify the team lead of all VIP requests for support that require… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... Service Desk Agent (Third Shift ) EOE Statement...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...desk is 24/7/365,** **one/two rotational weekends and occasional shift work required.** **GDIT IS YOUR PLACE:** + Flexible… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- General Dynamics Information Technology (Annapolis, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Communication,Customer Service,Information Technology (IT) ... see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling… more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support,Microsoft ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT....Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be… more
- Marriott (Washington, DC)
- …to maximize room revenue and control property occupancy. * Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and ... basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees to carry out… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
- Evolent (Annapolis, MD)
- …meet established customer service/contact center service levels/metrics + Staff the agent Team " help desk " and quickly respond to agent questions and guidance ... connected care journey. We are hiring for a Team Lead to join our Pharmacy Care Customer Service Team....throughout the assigned shift ; handle real-time escalations where appropriate + Coordinate and… more
- TekSynap (Washington, DC)
- …highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help ... established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to...identified gaps in performance and promote best practices. + Lead continuous improvement initiatives to enhance the quality and… more
- Johns Hopkins University (Baltimore, MD)
- …Works with Service Desk Supervisor to review tickets and workflow in the Help Desk ticketing system to ensure an accurate reflection of services rendered and ... Point of contact for tech call outs, schedules / shift , vacation requests. + Other duties as assigned. **Additional...OS 11 and higher) preferred. + Working knowledge of help desk ticketing system (eg ServiceNow ,… more
- TekSynap (Washington, DC)
- …Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- TekSynap (Washington, DC)
- …and best practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based ... upgrade of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves,… more
- NTT America Solutions, Inc. (Annapolis, MD)
- …+ Works independently, with general direction from the client, stakeholders, team lead , or senior manager, to perform operational tasks to resolve all escalated ... as needed, for critical client and business-impacting issues. + Ensures that the shift handover process highlight any key escalated open tickets to be focused on… more
- NCR VOYIX (Annapolis, MD)
- …of Duties: The L1 Support Agent will work in a fast-paced call center help desk environment providing technical hardware, software, and procedural support for ... leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems....will be scheduled to work at least one Saturday shift approximately one time every 3 - 5 weeks.… more
- IHG (Washington, DC)
- …Helping to find new ways to drive revenue from walk-ins and up-selling at the front desk + Training team members on procedures and taking the lead during an ... salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of… more
- NCR VOYIX (Annapolis, MD)
- …institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are ... Ability to work independently + Ability to work flexible hours including 2nd shift (11pm-7am ET) PREFERRED QUALIFICATIONS: + Previous experience working on an IT… more
- General Dynamics Information Technology (Annapolis, MD)
- …and work instructions used by the SCCM, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units. WHAT YOU'LL NEED TO SUCCEED: ... our differentiator. As a SCCM/MCM Systems Engineer you will help ensure today is safe and tomorrow is smarter....On Site * US Citizenship Required * 40 hours/week; Day- shift , M-F work hours; available for after hours on… more