- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier I Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description RDTS is seeking a cleared Tier I ... Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full-service, Tier I help desk support including: +… more
- TekSynap (Silver Spring, MD)
- …+ CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team supporting NOAA SBITS in Silver Spring, MD. ... Familiarity with TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory: Experience with… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …tomorrow is smarter. We are looking for someone who provides 24x7 Help Desk Support as defined by first response/ Tier 1/Level 1 support. Provides phone and ... tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly + Compile and organize data for monthly status reports… more
- General Dynamics Information Technology (Arlington, VA)
- …There is no challenge we can't turn into opportunity. And our work depends on a Help Desk Specialist joining our team to support the National Guard ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help ...seeking a customer service centered Service Desk Specialist to provide timely and professional Tier … more
- Kaizen Approach, Inc (Linthicum, MD)
- …impact with a company that values your technical ambition? We are seeking a Help Desk Specialist to support our mission-focused customer by providing ... COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and… more
- Leidos (Washington, DC)
- **Description** The National Security Sector of Leidos has a career opportunity for a ** Help Desk Support Specialist ** to be part of a dynamic team to ... provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military… more
- TekSynap (Silver Spring, MD)
- … 3. + Research questions using available information resources, including an IT Help Desk knowledge base. + Install, configure, troubleshoot, diagnose, and ... closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2...the FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise… more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Responsible for providing desk side support to end users for complex...are detailed appropriately and dispositioned in a timely manner. Tier 2 & Tier 3 Deskside Senior… more
- TekSynap (Silver Spring, MD)
- …and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information ... resources. + Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests. + Meet First Call… more
- Insight Global (Washington, DC)
- Job Description Insight Global is looking for a Tier 1/ Tier 2 Service Desk Specialist who has a TS/SCI to support a government customer in the Washington ... will be a Swing Shift position onsite. They will help support end users and field calls coming in....coming in. They will troubleshoot tickets, and escalate to tier 3. We are a company committed to creating… more
- Koniag Government Services (Washington, DC)
- …colocation facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One (1), Two (2), ... and Three (3) Shared Service and Help Desk Services Support for the OGC...Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- SAIC (Washington, DC)
- …+ Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting ... **Description** Performs day-to-day activities required to provide Tier 2 and Tier 3 support...problem resolution. + Escalation point for Junior and Mid-level desk side engineers. + Must be able to manager… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- … Specialist At GDIT, people are our differentiator. As a Unified Communications Specialist you will help ensure today is safe and tomorrow is smarter. ... Our work depends on Communications Specialist Advisor joining our team. HOW...scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across… more
- COMSO, Inc (Fort Meade, MD)
- …for the requesting organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups, ... Customer Support Specialist I (TS/SCI w/ Polygraph) FORT MEADE, MD...Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk ) and Tier… more
- Koniag Government Services (Arlington, VA)
- …technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software ... Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to...and strategies that govern the planning and delivery of help desk services. + Working knowledge of… more
- Calhoun International, LLC (Washington, DC)
- …and tracks trouble tickets, refer appropriate issues to Defense Travel Management Office (DTMO), Tier Three Level Help Desk roles and Travel Assistance ... * Shall have a minimum of one year of DTS Local Level Service Help Desk experience, to include ODTA support; ability to prepare and/or review DTS Standard… more
- Leidos (Washington, DC)
- …10 and above, as well as Microsoft Office suite. + Working with automated Help Desk tools such as Microsoft System Center and ServiceNow. + Troubleshooting ... Leidos is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with...Site Lead on issues and daily tasking. + Providing Tier 1 and 2 support for multiple domains with… more
- Koniag Government Services (Washington, DC)
- …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One (1), Two ... (2), and Three (3) Shared Service and Help Desk Services Support for the OGC...Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- ICF (Washington, DC)
- …covers a variety of activities across multiple divisions within each federal program. The Help Desk Support Specialist will use his/her expertise to support ... a broad knowledge of project support and coordination. The Help Desk Support Specialist will...for unaccompanied children in care of ORR. + Providing Help Desk ( Tier 0, … more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. +...users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and… more