- Competitive Range Solutions, LLC (Arlington, VA)
- …Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead… more
- Cayuse Holdings (Washington, DC)
- …the first time. **Responsibilities** + Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high performance and ... including hardware, software licenses, and peripherals. + Prioritize and assign helpdesk tickets, ensuring timely resolution of technical issues and adherence to… more
- General Dynamics Information Technology (Elkridge, MD)
- …Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe...today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT: + Provides network… more
- General Dynamics Information Technology (Elkridge, MD)
- …Yes **Job Description:** **Overview:** Transform technology into opportunity as a Helpdesk Technician with GDIT. A career in enterprise IT means connecting ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe...today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL MAKE AN IMPACT: + Provides network… more
- Xerox (Washington, DC)
- Delivery Associate Helpdesk - Washington, DC **General Information** Press space or enter keys to toggle section visibility City Washington State/Province District ... software problems that cannot be resolved by Associate I helpdesk employees. + Identified as technical and client service...day to day procedural and technical direction to other helpdesk and field associates. + Develop a solution that… more
- GCyber (Crystal City, VA)
- GCyber is seeking a Senior Helpdesk Support Specialist, who will provide support across NIPR, SIPR, JWICS, and SAP domains. As the Senior Helpdesk Support ... with occasional travel to Naval Station Guantanamo Bay. As the Senior Helpdesk Support Specialist, you will: + Provide comprehensive IT Help Desk support,… more
- Global Resource Solutions (Washington, DC)
- …motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk - Customer Support. Job Description: Summary: The HSPD-12 Helpdesk - ... Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and shall serve as the subject matter expert on HSPD-12 and PACS related issues. Essential Duties & Responsibilities: .… more
- American Humane (Washington, DC)
- American Humane is seeking an experienced Helpdesk Specialist. This position will be hybrid out of our headquarters in Washington, DC and reports directly to the ... and inclusion in the workplace and the humane space. Job Details: + Title: Helpdesk Specialist + Type: Full-Time + Location: Hybrid in NW Washington DC +… more
- Serco (Washington, DC)
- **Position Description** Are you a Helpdesk Support Specialist looking for a place where you can make an impact every day? We have an exciting opportunity supporting ... assignment of account tokens. + All other facets of helpdesk support as required. Meet your Recruiter! https://serco.kzoplatform.com/player/medium/2794487043311277057 **Qualifications**… more
- TekSynap (Arlington, VA)
- …+ Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have expert knowledge in translating high ... Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP… more
- Amazon (Arlington, VA)
- …Senior Program Manager to join the Global Real Estate and Facilities (GREF) Helpdesk team. The GREF organization is responsible for creating the spaces that inspire ... Strategic Operations & Execution: Design, implement, and continuously refine GREF Helpdesk processes across multiple channels and teams. Develop and maintain process… more
- Cayuse Holdings (Andrews AFB, MD)
- …missions, focused on minimizing risk through the delivery of quality outcomes. The Helpdesk Technician will support end users for the ANGRC IT Help Desk Support ... $65,000.00 - USD $70,000.00 /Yr. Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1877/ helpdesk -technician/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834356743) **Location** _US-MD-Andrews Airforce Base_ **ID** _102764_ **Category**… more
- Koniag Government Services (Arlington, VA)
- …Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and ... our government customer in Arlington, VA. **Essential Functions, Responsibilities & Duties may include, but are not limited to:** + Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety… more
- ENS Solutions (Elkridge, MD)
- …+ Ensures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well ... as determine if there are sufficient controls to escalate issues according to priority. + Performs user account management per the Account Management Plan. + Performs advanced software installations and upgrades to operating systems and layered software… more
- ICF (Washington, DC)
- …ICF is currently seeking a Help Desk Support Specialis **t** to work on the OTIP/ORR Mission Support Project. The purpose of this project is to provide support to ... OTIP and ORR in meeting their mission goals. This support covers a variety of activities across multiple divisions within each federal program. The Help Desk Support Specialist will use his/her expertise to support help desk operations, generate report, and… more
- Insight Global (Windsor Mill, MD)
- …Answer the CCaaS 800 Number support line to log issues and requests in ServiceNow IT Service Manager. Provide Tier 1 support of the CCaaS (AWS Connect) application to ... SSA customer agents. Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident management, ticket documentation, escalation, notification, and resolution. Triage requests to ensure accurate transfers and escalation of customer requests or issues.… more
- Textron (Hunt Valley, MD)
- …with vendors to resolve problems\. Additionally, this role involves managing a helpdesk using Jira, triaging tickets, communicating with users to define their ... problems and ensure smooth operation of engineering applications\. * Helpdesk Management: * Utilize Jira to manage helpdesk... Helpdesk Management: * Utilize Jira to manage helpdesk tasks and workflows\. * Triage incoming tickets into… more
- Public Consulting Group (Annapolis, MD)
- …administrators as needed + Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations + Ability to manage multiple projects and clients simultaneously ... to data or reporting requests, and evolve our services based on training and helpdesk feedback + Serve as a main point of contact internally for Regional Teams… more
- NCR VOYIX (Annapolis, MD)
- …on a timely basis to adhere to the contractual SLAs + Monitor and analyze Helpdesk entries to ensure client needs are properly met + Perform daily monitoring of all ... to satisfy customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS: +… more
- Leidos (Washington, DC)
- …with the customer contractual Performance Work Statement and requirement documents + Provide helpdesk services and be the single point of contact for all Help desk ... Level Agreement) management experience + Team management skills leading helpdesk /service desk teams + Customer-service oriented with a problem-solving attitude… more