- Eliassen Group (Washington, DC)
- …and performance optimization within the ServiceNow platform. The architect will lead IT Service Management ( ITSM ) system enhancements, oversee ServiceNow ... within the ServiceNow platform. + Module Enhancements: Design and/or implement end-to-end ITSM , CSM, HRSD and SPM system enhancements to improve overall service… more
- SAIC (Washington, DC)
- **Description** The Customer Experience Lead functions as the pivotal Voice of the Customer, with the primary mission of guaranteeing a superlative and consistently ... facets of the Performance Work Statement (PWS). In this dynamic role, the lead will diligently oversee the adherence to Service Level Agreements (SLAs), meticulously… more
- ServiceNow, Inc. (Fort Meade, MD)
- …of a customer engagement team - consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices - all with the goal of ... expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on...in their efforts to improve their IT processes. + Lead customer design workshops focused on ServiceNow Platform and… more
- NuAxis Innovations (Washington, DC)
- **Desktop Support Team Lead ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated **Desktop Support Team Lead ** for a Full-Time position. **Job Summary:** **Essential Functions:** + Some of… more
- SAIC (Washington, DC)
- …SAIC is currently seeking a motivated, career and customer service oriented Lead Desktop Support Technician to support a role with our federal client. ... The Lead Desktop Support Technician Lead will supervise...X, iPhones, iPads, and hardware. + Previous experience using ITSM tools for ticket tracking + Ability to travel… more
- Eliassen Group (Washington, DC)
- ** Lead Security Engineer** **Washington, DC** **Type:** Contract-to-Hire **Category:** Security **Industry:** Government **Reference ID:** JN -102024-91210 **Date ... a large federal integrator in the search of a Lead Security Engineer. This position will be a 6-month...security procedures. + Work on IPv6 cyber-related security operations ITSM (ServiceNow) assigned tickets to completion. + Participate in… more
- Deloitte (Baltimore, MD)
- Cyber Digital Identity and Access Management SailPoint Solution Delivery Lead Are you interested in working in a dynamic environment that offers opportunities for ... activities, such as whitepapers pertaining to IAM technologies. + Lead requirements gathering, design documentation by conducting workshops in onsite/offshore… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that...experience with Automatic Call Distribution (ACD) system and ServiceNow ITSM ticketing system + Must be able to communicate… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... detailed appropriately and dispositioned in a timely manner. + Lead junior, mid, and senior level techs, provide expertise...Familiarity with Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. + Experience supporting… more
- TekSynap (Arlington, VA)
- …standards and best practices related to Information Management Operations and with ITSM best practices. + Knowledge in handling and managing incidents and service ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- Leidos (Odenton, MD)
- …employees, Authorized Service Interruption (ASI) scheduling, record management for the team, ITSM and Jira ticket management, OSS SIPR support, and assistance with ... records, ensuring compliance with organizational and regulatory requirements + ** ITSM and Jira Ticket Management:** Adept at managing, monitoring,...to the satisfaction of the team and/or customer. + Lead and coach other team members on all facets… more
- W. R. Grace (Columbia, MD)
- …Responsibilities + Design and architect ServiceNow solutions to meet business requirements. + Lead the transition from the legacy ITSM platform to ServiceNow and ... support to the IT team and end-users. + Define and manage ITSM processes, including Change Management, Knowledge Management, Problem Management, and Incident… more
- Cayuse Holdings (Arlington, VA)
- …email. + Appropriately triages requests that cannot be resolved at the SD level using ITSM . + Follow up with CISA staff and customers to ensure that issues have been ... issue resolution steps and maintain records of all Service Desk activities in ITSM . + Maintain and update the Knowledge Base with solutions to common technical… more
- Cayuse Holdings (Arlington, VA)
- …email + Appropriately triages requests that cannot be resolved at the SD level using ITSM + Follow up with CISA staff and customers to ensure that issues have been ... and maintain records of all Service Desk activities in ITSM + Maintain and update the Knowledge Base with...24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment + Must… more
- Anywhere Real Estate (Baltimore, MD)
- …into robust technical solutions. As a ServiceNow Technical Architect, your expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, and ITOM will be essential as ... objectives. This includes your 8-10 years expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, Employee Experience...App Engine Studio, ITOM, and LLMs within ServiceNow. o Lead and engage in critical engineering processes, including solution… more
- Themis Insight (Fort Meade, MD)
- …existing or proposed databases or data repositories + Applies knowledge of ITOM, ITSM , HRSD, CSM and/or Service Portal. + Codes with programming languages and ... review software and system documentation + Serve as team lead at the level appropriate to the software development...is required. + Experience with: ServiceNow; JavaScript; HTML; CSS; ITSM ; Agile; API integrations Themis Insight has all the… more
- Three Saints Bay (Washington, DC)
- …(DPAS) as well as the application for Information Technology Service Management ( ITSM ) (BMC Remedy). + Perform independent verification of the Asset Compliance ... all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. +...to have the bench stock replenished.The report shall consider lead time for procurement and rate of consumption **Position… more
- Akin Gump Strauss Hauer & Feld LLP (Washington, DC)
- …do their work effectively. Key Responsibilities of this position include: + Lead work streams in ServiceNow, develop engagements, process design, technical design, ... Create and maintain custom and standard reports within ServiceNow + Support the ITSM team in growing ITIL solution areas by supporting solution design and innovation… more