- Amazon (Arlington, VA)
- … Experience /Success and Customer Service Operations. - 6+ years of experience in a Senior CX role, program manager, transformations. product manager or ... an experienced, data oriented, talented and highly motivated individual to drive Customer experience within the Finance Operations Global Accounts Receivable… more
- Amazon (Arlington, VA)
- …reporting and presentation of results to senior leadership - Knowledge of key customer experience metrics and methodology (eg, NPS) - Experience in ... Description Amazon is seeking a Sr . Product & Customer Insights Manager...candidate has a passion for and interest in the customer experience with AI agents, generative AI,… more
- Amgen (Washington, DC)
- …Join us and transform the lives of patients while transforming your career. ** Senior Manager, Global Customer Experience Business Product Management** **What ... do** Let's do this! Let's change the world! The Sr . Manager will lead the Business Product...Billing in a functional/project lead role + Experience in working with CRM platforms involving customer… more
- ICF (Arlington, VA)
- Description ** Customer Experience Senior Advisor** ICF is a mission-driven company filled with people who care deeply about improving the lives of others and ... and outside of an organization? We're currently hiring a Customer Experience Senior Advisor to...communication channels and materials (including but not limited to customer messaging, presentations, talking points, articles, leader … more
- Lumen (Annapolis, MD)
- … customer experience across all touchpoints. This role reports to the Senior Director of Customer Experience . **The Main Responsibilities** + Develop ... leader who has a deep heart space for experience -employee, customer , and partner experience ....that increase revenue, accelerate deal velocity, and foster long-term customer relationships. + Lead data gathering, analysis,… more
- Amazon (Arlington, VA)
- …to refine the integrated marketing strategy and services roadmap. About the team The Customer Experience team is a driving force behind creating an unmistakable, ... Description The Senior Program Manager will be responsible for leading...through actionable intelligence and human-centric design. We elevate the customer experience by orchestrating consistent, responsive, and… more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... pace. Join the Gen AI NGDE team as a Sr . Customer Advocacy Specialist! The Worldwide Specialist...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Verint Systems, Inc. (Annapolis, MD)
- …core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX ... more at www.verint.com . **Overview of Job Function:** The Sr . Customer Success Manager ( Sr .... experience + Minimum of 7-10 years of experience in a customer -facing role focused on… more
- Amazon (Arlington, VA)
- …customers, and working across AWS as #OneTeam. Key job responsibilities As Sr . Customer Advocacy Specialist, you will lead the the effort in driving the ... Description Are you ready to lead the world's largest organizations through their GenAI...aligning cross-functionally to ensure seamless delivery and an exceptional customer experience . Ideally, you're someone who has… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …discussions on where CS resources should be invested to drive the greatest customer experience improvements. Key job responsibilities - Own the end-to-end ... Customer Service (CS) is seeking a self-driven Senior Program Manager to set the strategy for organizational...management of initiatives that improve HC management practices - Lead regular strategic and tactical discussions with the CS… more
- Amazon (Arlington, VA)
- Description The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer ... with our program. The key responsibilities of a Senior Customer Success Manager include but are...business input metrics that drive growth and improve end customer experience . Identify what is hindering growth,… more
- Amazon (Arlington, VA)
- …programs while collaborating with internal Amazon teams to positively impact the customer experience . This is a high-impact, high-visibility position that ... Description Amazon is seeking a senior -level leader to join its Global...value - Ensure vendors consistently deliver operational excellence, excellent customer experience , flexible capacity, and compliance -… more
- TD Bank (Washington, DC)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... teams including US Treasury VPs, line of business heads, senior executives, and external stakeholders to deliver strategic insights...on our strategy, we are innovating to enhance the customer experience and build capabilities to shape… more
- TD Bank (Washington, DC)
- …the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience , that is why we believe that all ... our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether… more
- Amazon (Arlington, VA)
- … senior management on progress, risks and change control * Key metrics: customer experience , efficiency, adoption Basic Qualifications - Bachelor's degree - ... Description Amazon's mission is to be the most customer -centric company on Earth. To get there, we...We are seeking a highly skilled, versatile, and strong Senior Procurement Manager, Procurement Innovation to lean a complex… more
- Amazon (Arlington, VA)
- …desired outcomes. As a Sr . UX Designer, you will own defining the customer experience for a collection of journeys with the highest potential ROI. A ... vision and strategy innovating and simplifying the overall AWS Customer commerce and billing experience for both...service maps that cross products to create a cohesive experience . You'll collaborate closely with senior leaders… more
- Amazon (Arlington, VA)
- …experiences that balance velocity with quality, ultimately enhancing Amazon's customer experience worldwide. We are seeking an exceptional leader to join our ... team as Senior Manager of Customer Education and Enablement (CE&E). This pivotal role will...inclusive and empower culture Team Management and Development * Lead , mentor, and grow a high-performing team of subject… more
- Amazon (Arlington, VA)
- …scalable systems & processes. They will play a critical role in delivering the optimal customer experience by ensuring we have the right product, in the right ... Key job responsibilities - Manage inputs that impact the customer experience while reducing costs and removing... Experience working with complex data sets - Experience communicating results to senior leadership Preferred… more