- ManTech (Glen Burnie, MD)
- …messages. **Responsibilities include but are not limited to:** + Overseeing the performance of the Tier 1 service desk operations + Providing phone, ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1 ** to join our team supporting a large U. S.… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- GovCIO (Washington, DC)
- …technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very... 1 -2 years of experience working with "help desk ticketing tools" ie Service Now, Ivanti ... service , call center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level Pay and Benefits The… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- ManTech (Glen Burnie, MD)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1 ** to join our team in ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1 ** to join our team in ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- System One (Arlington, VA)
- …Citizenship or Green Card Required Technology Service is looking to hire a Tier - 1 Help Desk Analyst to respond to phone, portal, email submitted Incident ... has a Long-Term Contract position open for a Help Desk Analyst ( Tier 1 ). Arlington,...service skills, excellent communications skills and recent Help Desk experience. + ServiceNow ticketing system experience preferred, and… more
- Koniag Government Services (Baltimore, MD)
- …verify its validity._ **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... accounts, paid holidays, three weeks paid time off, and more. **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 3** to join ... If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- Leidos (Washington, DC)
- …desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and Key Performance ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- General Dynamics Information Technology (Arlington, VA)
- …Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- Guidehouse (Arlington, VA)
- …from an accredited institution. + Minimum 6 (six) months experience within an internship or, Tier 1 help desk or call center. + Basic troubleshooting and ... develop technical and customer service skills. + Follow established service desk processes and best practices to ensure consistent, high-quality support. +… more
- TekSynap (Silver Spring, MD)
- …+ Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. ... FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
- BAE Systems (Annapolis Junction, MD)
- …ensuring system integrity. **Required Education, Experience, & Skills** Years of Experience: + 1 -5 years experience in help desk , account management and desktop ... **Job Description** **Linux System Administrator I/II (Desktop)** Roles & Responsibilities: Tier I/II professionals in this category support foundational aspects of… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more