- IT Concepts (Washington, DC)
- …we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support ... the Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... to perform the duties of a Tier 2 Help Desk Engineer to support a...Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop ,… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- Chenega Corporation (Arlington, VA)
- …documented solutions to resolve known issues quickly. + Familiar with ticket escalation to tier 2 support or other specialized teams, providing clear ... business activity of the organization's end user(s). + Provides tier 1 support to end users for...assigned. **Qualifications** + Associate's degree. Can be substituted with 2 + years of relevant experience. + 3+ years relevant… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …+ Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams. + Diagnose and resolve complex hardware ... related experience **US Citizenship Required:** Yes **Job Description:** WINDOWS DESKTOP ENGINEER Advance how our customers operate while you...guidance and training to Tier 1 and Tier 2 support staff. +… more
- GovCIO (Washington, DC)
- …this job (https://careers-govcio.icims.com/jobs/6592/network-systems-administrator- 2 -%28desktop-and-system- support ... government officials and their requirements when it comes to system support . **Responsibilities** Establishes and maintains smooth operation of computer systems (to… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the ... Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support … more
- BAE Systems (Washington, DC)
- …As a Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero client, thin client, thick client, ... incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118368BR** EEO Career Site Equal Opportunity… more
- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop … more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …related to eVDI performance, connectivity, and configuration.* Must be able to provide Tier 2 and Tier 3 support for enterprise Citrix users and back-end ... Kaizen Approach is currently seeking a Platform Engineer (Level 2 ) to support enterprise hosting environments and enhanced Virtual Desktop Infrastructure… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...(U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- CACI International (Annapolis Junction, MD)
- …1 (Help Desk) support for problem identification, diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing ... System Administration - Tiered Support Job Category: Information Technology Time Type: Full...Microsoft OS, Cent OS, Red Hat OS) + **Level 2 ** - 10 years of experience with DOD 8570… more
- Leidos (Laurel, MD)
- …Develop and update documentation for SOP's and troubleshooting procedures. + **Provides** Tier 2 (Escalation) problem identification, diagnosis and resolution + ... (MCSA-DT) Windows 8. -Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7. -Microsoft Certified IT Professional… more
- Chenega Corporation (Washington, DC)
- …counted as experience). + Experience providing Tier II help desk or desktop support in an enterprise IT environment. + Strong troubleshooting skills across ... core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join...specific focus on FCC auction operations. This role supports Tier II desktop and end-user services, including… more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …supporting system design, mission architecture, and associated hardware.* Must possess the ability to perform Tier 1, Tier 2 , and Tier 3 problem ... server, storage, network, and mobile systems. You will provide Tier 1 through Tier 3 support...Services, and MS Exchange is required; if assigned to Desktop & Enclave Services TTOs, understanding of mission islands,… more
- Northrop Grumman (Elkridge, MD)
- …**What You'll get to Do** **Responsibilities** + Provide Tier 1 and Tier 2 technical support (Domain Administration, System Administration, and Network ... those missions. By joining in our shared mission, we'll support expanding your personal network and developing skills, whether...+ Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …tickets at lowest level of support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize data for monthly status reports ... the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will… more
- COMSO, Inc (Fort Meade, MD)
- … for the eVDI including troubleshooting, repairing, monitoring, and testing + Provide Tier 2 and Tier 3 support to Citrix end users + Collaborate with ... Job Description: + Develops and implements applications into the enhanced virtual desktop infrastructure (eVDI). + Provides support to eVDI end-users, back-end… more
- General Dynamics Information Technology (Arlington, VA)
- …customers seeking help. Install, modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing ... centered Service Desk Specialist to provide timely and professional Tier II support to users. To be...of resolution. + May need to lift and carry desktop equipment such as laptops, computers, and monitors. **WHAT… more
- General Dynamics Information Technology (Washington, DC)
- …are planned, and any related monitoring/controlling processes + Leading the delivery of Tier 3 engineering support for endpoint images in coordination with the ... working in (or equivalent experience): + Endpoint image build support + Endpoint integration and testing + Desktop...a hybrid position that will require you to work 2 to 3 days every week onsite at both… more