• Tier 2 Service Desk

    GovCIO (Washington, DC)
    …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
    GovCIO (03/13/25)
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  • Help Desk Technician

    General Dynamics Information Technology (Washington, DC)
    … / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service ... Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely hourly rate… more
    General Dynamics Information Technology (03/06/25)
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  • Tier II Service Desk

    NuAxis Innovations (Washington, DC)
    ** Tier II Service Desk Specialist**... Service Request (SR), Problem Management (PM), and Service Level (SL) modules. **Experience:** At least 2 ... so join our team NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position. **Job Summary:** The … more
    NuAxis Innovations (03/12/25)
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  • Help Desk Tier II Technician

    TekSynap (Washington, DC)
    …track, and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + ... Serve as the Tier 1 and Tier 2 ...Serve as the Tier 1 and Tier 2 point of contact for the...our team supporting US International Trade Commission's Information Technology Service Desk Support Services contract. The contract… more
    TekSynap (03/14/25)
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  • Tier 1 Help Desk Specialist

    CACI International (Forest Heights, MD)
    Tier 1 Help Desk Specialist Job Category:... Tier 1 level. This includes coordination with Tier 2 field operations team, other help desks ... * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join...experience or 9 years of experience + Prior Help Desk experience ( 2 -4 years) + Prior ServiceNow… more
    CACI International (03/12/25)
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  • Tier 1 Help Desk Analyst

    Chenega Corporation (Arlington, VA)
    Tier 1 Help Desk Analyst Arlington, VA .... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
    Chenega Corporation (02/13/25)
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  • Tier 2 Helpdesk Lead CAB Manager…

    GCyber (Arlington, VA)
    GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech ... and maintaining high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for...Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. + Act as a… more
    GCyber (02/13/25)
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  • Help Desk Level 2 (Pipeline)…

    COMSO, Inc (Fort Meade, MD)
    Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a powerhouse ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 2 (Pipeline)to join our Team...communicate outage information to co-workers and customers + Provide tier 1 response to customer service requests… more
    COMSO, Inc (03/04/25)
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  • Tier 2 Helpdesk Lead CAB Manager…

    TekSynap (Arlington, VA)
    …+ Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier -II Work Center support to receive and ... the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and… more
    TekSynap (01/08/25)
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  • Systems Administrator ( Tier 2

    Chenega Corporation (Washington, DC)
    Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
    Chenega Corporation (03/14/25)
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  • Job Posting/Market TitlePersonal Computer Support…

    Leidos (Baltimore, MD)
    …individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide ... will work with other members of the Customer Support Service team as well as the Executive Support team...**Primary Responsibilities.** Under the direction of the Customer Support ( Tier 2 ) Lead, you will be responsible,… more
    Leidos (03/13/25)
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  • Service Desk Analyst - overnight…

    General Dynamics Information Technology (Washington, DC)
    DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to...weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk more
    General Dynamics Information Technology (02/06/25)
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  • Service Desk Agent

    William C Brown Inc (Bowie, MD)
    Service Desk Agent EOE Statement We...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the ... Enterprise Operations Service Desk staff supporting the agency's systems,...running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy) CRQ/WO/INC/KMS management.… more
    William C Brown Inc (03/04/25)
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  • IT Help Desk Agent (Junior Level)

    TAD PGS, Inc. (Laurel, MD)
    …our team. Job Responsibilities: + Provide support for account administration requests via the Service Desk ticketing tool, phone, email, live agent and chat to ... have an outstanding Contract position for aJunior IT Help Desk Agentto join a leading Company located inLaurel, MD....duties, as assigned. Basic Hiring Criteria: + Must have 2 or more years Tier 2 more
    TAD PGS, Inc. (01/30/25)
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  • Tier II Helpdesk Lead Central Area Business…

    Competitive Range Solutions, LLC (Arlington, VA)
    Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk function and… more
    Competitive Range Solutions, LLC (01/02/25)
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  • Help Desk Analyst I

    Robert Half Technology (Baltimore, MD)
    …iManage. A strong desk -side manner and commitment to delivering excellent customer service are essential. Key Responsibilities * Respond to and resolve Tier ... implement process improvements, technology upgrades, and strategic initiatives. Requirements Qualifications * 2 + years of experience in a help desk or technical… more
    Robert Half Technology (02/22/25)
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  • System Administrator 2

    Synergy ECP (Columbia, MD)
    …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... System Administrator 2 Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+21046) Job Type Full-time Description...implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis… more
    Synergy ECP (01/29/25)
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  • System Administrator 2

    M. C. Dean (Annapolis Junction, MD)
    …security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...to: + Manage physical security system support to meet service level agreements + Analyze physical security system performance… more
    M. C. Dean (02/07/25)
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  • System Administrator Level 2 (Fort Meade,…

    Ops Tech Alliance (Fort Meade, MD)
    …be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide identification, diagnosis and ... System Administrator Level 2 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more
    Ops Tech Alliance (01/08/25)
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  • Systems Administrator IV - Pipeline (TS/SCI w/…

    COMSO, Inc (Fort Meade, MD)
    …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...IT systems (U) Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
    COMSO, Inc (03/04/25)
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