• Tier II Help Desk

    TekSynap (Silver Spring, MD)
    …a Public Trust **Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team ... Familiarity with TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory: Experience with… more
    TekSynap (01/08/25)
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  • Help Desk Tier II

    TekSynap (Washington, DC)
    …or programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team ... user support services for hardware and software. + Implement Tier 0 self-service capability for user password resets, frequently...tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday… more
    TekSynap (03/14/25)
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  • Tier II Service Desk

    NuAxis Innovations (Washington, DC)
    ** Tier II Service Desk Specialist**...later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
    NuAxis Innovations (03/12/25)
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  • IT Technician

    SAIC (Washington, DC)
    **Description** We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting ... and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software… more
    SAIC (02/20/25)
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  • Tier 1 - Help Desk Specialist…

    CACI International (Washington, DC)
    Tier 1 - Help Desk Specialist Mid...+ Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and OIS management ... the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Serve as the first point of contact for IT… more
    CACI International (03/15/25)
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  • Tier 1 Help Desk Analyst

    Chenega Corporation (Arlington, VA)
    Tier 1 Help Desk Analyst...+ Three years relevant experience + DoD IAT Level II Certification is required. + DoD Secret Clearance is required. ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst...Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
    Chenega Corporation (02/13/25)
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  • Tier 1 Help Desk Specialist,…

    CACI International (Washington, DC)
    Tier 1 Help Desk Specialist, Senior Job...solutions + Triage and escalate complex IT issues to appropriate Tier II , Tier III, and OIS management ... the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Be the first point of contact for our valued… more
    CACI International (03/15/25)
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  • Help Desk Technician Level II

    General Dynamics Information Technology (Annapolis Junction, MD)
    …7 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician II Transform technology into opportunity as ... looking for someone who provides 24x7 Help Desk Support as defined by first response/ Tier ...of support + Receive, triage and route tickets to Tier 2 Help Desk accordingly… more
    General Dynamics Information Technology (03/13/25)
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  • Tier II Helpdesk Lead Central Area…

    Competitive Range Solutions, LLC (Arlington, VA)
    …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
    Competitive Range Solutions, LLC (01/02/25)
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  • Helpdesk Technician - Tier II

    General Dynamics Information Technology (Elkridge, MD)
    …Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems ... operate. At GDIT, people are our differentiator. As a Helpdesk Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELPDESK TECHNICIAN WILL… more
    General Dynamics Information Technology (12/17/24)
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  • F-35 Help Desk Specialist | Secret…

    General Dynamics Information Technology (Arlington, VA)
    …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
    General Dynamics Information Technology (02/07/25)
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  • Help Desk Specialist 3

    DCCA (Fort Meade, MD)
    …aids to resolve tickets at lowest level of support. . Receive, triage and route tickets to Tier 2 Help Desk according . Compile and organize data for monthly ... Help Desk Specialist 3 Location Fort... Help Desk Specialist 3 Location Fort Meade, MD Job...DoD 8570.01-M with a minimum certification of IAT Level II The proposed salary range for this position in… more
    DCCA (03/04/25)
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  • Service Desk Specialist (Shift Tues-Sat…

    General Dynamics Information Technology (Arlington, VA)
    …a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To be successful in this position you need ... to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware,Customer Service,Phone Support,Technical… more
    General Dynamics Information Technology (02/22/25)
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  • Help Desk Specialist

    ProSphere Tek (Washington, DC)
    …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/ II /III Trouble Tickets. + Reviews Trouble Ticket to ensure… more
    ProSphere Tek (01/27/25)
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  • Tier 2 Helpdesk Lead CAB Manager for Tech…

    TekSynap (Arlington, VA)
    …Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and ... desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.… more
    TekSynap (01/08/25)
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  • Systems Administrator II - Pipeline (TS/SCI…

    COMSO, Inc (Fort Meade, MD)
    …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... Systems Administrator II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE,...of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem… more
    COMSO, Inc (03/04/25)
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  • System Administrator

    Synergy ECP (Columbia, MD)
    …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
    Synergy ECP (01/29/25)
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  • System Administrator 2

    Synergy ECP (Columbia, MD)
    …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
    Synergy ECP (01/29/25)
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  • Systems Administrator II

    RBR-Technologies (Fort Meade, MD)
    …+ Manage the daily activities of configuration and operation of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification,… more
    RBR-Technologies (03/10/25)
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  • Network Engineer II

    Kennedy Krieger Institute (Baltimore, MD)
    …provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... **Overview** The **Network Engineer II ** administers and installs telephony servers and applications, network application servers, network routers and switches, data… more
    Kennedy Krieger Institute (02/09/25)
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